Intake Specialist (Bilingual) - Seymour

Indiana Health Centers, Inc.•Seymour, IN

139d•$17 - $19•Onsite

About The Position

Indiana Health Centers, Inc. (IHC) is recruiting a bilingual Intake Specialist fluent in Spanish for its Jackson County clinic in Seymour, Indiana. IHC is a mission-driven Federally Qualified Health Center that provides integrated, affordable healthcare to underserved and uninsured populations across Indiana. The Intake Specialist supports IHC’s mission by handling client income documentation, front-office paperwork, charts, and billing efficiently. The role works closely with other front-office staff to provide customer service to clients in person, by phone, and in the clinic lobby, and completes billing paperwork and daily reports used to monitor clinic effectiveness. The clinic is open Monday through Thursday from 7:30 a.m. to 6:00 p.m. and Friday from 7:30 a.m. to 4:00 p.m. The position has no nights or weekends.

Requirements

Completion of a standard high school diploma or equivalent.
One year of prior experience in an office or health-related position.
Spanish fluency.
Ability to interact with a diverse population, including children and people with a wide range of educational levels.
Positive customer service skills in person and over the phone.
Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
Proficient knowledge of Medicaid and Medicare requirements.
Ability to take initiative, prioritize and organize tasks and time, and follow up.
High attention to detail and accuracy.
Knowledge of standard office practices and procedures.
Ability to manage multiple requests and meet multiple deadlines.
Ability to participate actively on a high-performing team and maintain a team approach to problem solving.

Responsibilities

Greet clients and visitors and assist with the check-in process.
Make appointments and explain which documents clients need to provide at the time of service.
Answer phones and direct calls accurately.
Enter, maintain, and retrieve data accurately in IHC’s computer system.
Use and maintain the electronic medical record; assemble income documents accurately; and ensure client information is current and complete.
Help complete daily Batches on time, including migrant worker Batches, ensuring superbills are accurate and complete and supporting documents are attached.
Assist with running the daily Variance Report.
Determine eligibility and enroll eligible clients in Medicaid or Medicare Part D, and refer eligible clients to WIC programs.

Benefits

$1,000 retention bonus paid after one year.
No nights or weekends.
Generous paid time off and floating holidays.
Insurance benefits eligibility starting on day one.
403(b) retirement plan matching after one year of employment.
Employer-paid group life, short-term disability, and long-term disability coverage.
Employer HSA contributions.
Flexible leave of absence programs.
Personify Health Wellness program with paid participation incentives.
SupportLinc Employee Assistance Program with 24/7 access to therapy consultation services.