Bilingual Intake Specialist -

Urban Resource Institute (URI)•New York, NY

6d•$43,000 - $46,000•Hybrid

About The Position

The Intake Specialist supports the Centralized Intake Program within the Justice Initiatives department, helping standardize intake and provide a trauma-informed process for participants across New York City’s five boroughs. The role provides comprehensive intake, risk assessment, screening, referrals, and resource coordination, with particular attention to outreach and intake at domestic violence and homeless family shelters. As a first point of contact, the specialist helps clients access appropriate programs and resources and encourages engagement with Urban Resource Institute’s services. Outreach and intake may involve participants living in shelters or in the community, depending on program needs. The specialist primarily supports Justice Initiatives programs and may also provide support to the Legal Education and Advocacy Program, Economic Empowerment Program, Abusive Partner Intervention Program, and People and Animals Living Safely program. The position collaborates with program teams, community organizations, and service providers; maintains timely and accurate data; and contributes to reporting for funders and city organizations. This is a hybrid position requiring three days onsite and two days remote, with travel to residential and community program locations and partner sites within New York City. The role includes regular supervision, staff meetings, training, and participation in coalitions and other working groups.

Requirements

Bachelor’s degree in Counseling, Psychology, Social Work, or a related human services field, with at least one year of experience.
Bilingual in English and Spanish.
One year of experience working with survivors of domestic or gender-based violence or trafficking survivors.
Commitment to Urban Resource Institute’s vision and mission and to public interest work.
Understanding of trauma-informed, anti-oppressive, and culturally responsive services.
Strong understanding of the safety needs of survivors of violence.
Familiarity with New York City public benefits and shelter systems.
Understanding of strength-based and survivor-centered approaches.
Strong writing and public speaking skills, with the ability to organize and manage multiple projects in a busy, pressured environment.
Experience collaborating across programs and external sectors.
Sensitivity, experience, and/or knowledge regarding domestic violence within and against disenfranchised communities, including LGBTQ+ and HIV-affected people, older adults, and people with mental health issues.
Ability to work independently and as part of a team, assess priorities, take initiative, manage multiple assignments, and meet deadlines.
Sound judgment, ability to maintain confidentiality, and ability to cope calmly with stress and crises.
Ability to travel to residential and community program spaces and community partner sites within New York City.
Computer proficiency in Microsoft Office, Google Docs, and Apricot.

Responsibilities

Conduct universal intakes, risk assessments, screenings, and supplemental intakes; provide referrals and coordinate resources in a client-centered, trauma-informed manner.
Schedule initial interviews with participants, either in person or by phone.
Assess participant information against program eligibility guidelines to determine eligibility for services.
Collaborate with program teams to support continuity of services across programs.
Participate in community outreach events, networking opportunities, and partnership meetings to increase program awareness and client engagement.
Provide outreach and informational sessions to service providers and potential participants, including at Family Justice Centers and URI shelter sites.
Work with NYC-based nonprofits and community organizations to develop referral partnerships and support access to services.
Meet weekly with the Manager for supervision and perform other duties assigned by the Program Manager.
Collaborate with Justice Initiatives program leaders and staff and with other URI program divisions.
Enter and maintain accurate data in a timely manner.
Collaborate on accurate data reporting to funders and city organizations.
Support program leaders with funder reports.
Stay up to date with innovations in the field.
Participate in staff meetings and training, and attend coalitions, task forces, working groups, and committees.
Perform other duties as requested based on departmental, program, or organizational needs.