Intake Specialist I (Bilingual Preferred)
About The Position
The Intake Specialist is potential claimants’ first point of contact with Broughton Partners. The role involves determining whether callers may have a valid legal claim, answering their questions, and explaining the documents they need to review and sign to secure representation by an appropriate litigating law firm. The position operates in a call center environment with periods of high call volume. Because the company primarily handles mass tort cases involving personal injury, callers may be distressed or have traumatic histories; empathy and patience are important to the role.
Requirements
- High school diploma, GED, or equivalent educational certification.
- Strong verbal and written communication skills.
- Strong active listening skills.
- Ability to multitask.
- Comfort having conversations on difficult subjects.
- High level of emotional maturity.
- Ability to maintain confidentiality when handling sensitive information.
Nice To Haves
- Customer service experience.
- HIPAA certification.
- Bilingual ability.
Responsibilities
- Field inbound calls from potential claimants who have opted in to be contacted.
- Participate in ongoing training on processes and best practices.
- Guide callers through troubleshooting and navigating documents that need to be reviewed and signed.
- Follow escalation processes.
- Stay up to date with assigned training materials.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
