Intake & Referral Specialist - Full-time; 4630-206-A

Catholic Charities Brooklyn and Queens•New York, NY

18d•$25 - $28•Onsite

About The Position

The Intake and Referral Worker, Call Center, screens all calls/requests made to the Call Center department. Upon contact with the referral source, client or potential client, the Intake and Referral Worker will provide referral information for Catholic Charities programs that appropriately meets the clients’ needs.

Requirements

Associates degree in Social Work, Human Services, or related field.
Proficient in professional social work generalist practice skills.
Independent work skills.
Excellent communication (written & oral), interpersonal, and transactional skills.
Proficient in computer software applications, specifically Microsoft Office and Outlook.
Ability to travel.
Frequent sitting, standing, walking, & climbing stairs.
Ability to lift 30 lbs.
Should be able to operate a computer keyboard, mouse, & office equipment.
Ability to read printed & handwritten materials.
Ability to work flexible hours (evenings/Saturdays) as assigned.
Able to travel throughout the five boroughs as needed.
Ability to read computer screen for long periods of time.
Ability to utilize public transportation, climb stairs, walk

Nice To Haves

2 years of experience working with low income families is preferred
Bilingual, English/Arabic, English/Cantonese/Mandarin, English/ Haitian Creole and/or English/ Russian preferred.

Responsibilities

Obtain demographic and clinical information regarding the client’s relevant history and presenting concerns.
Assess and determine the most appropriate and closest Catholic Charities clinic/program site to refer clients.
Enter all required information into Catholic Charities referral database and Anasazi if required.
Determine client’s benefit package.
Obtain discharge and treatment information for all inpatient and emergency services discharges.
Suggest other resources for clients in need of alternate services.
Track and provide follow-up on current and pending incomplete referrals.
Advise the referred program or clinic of incoming assessment via email.
Participates in program planning, staff meetings, case reviews, and group services.
Conveys and participates in team-oriented work.
Performs other duties throughout Brooklyn and Queens as assigned related to essential functioning of the program.
Consult with supervisor in situations where: There is an emergency including suicidal/suicidal ideation or risk. Client presents as too psychotic or delusional to complete application. Suspicious of physical or sexual abuse. Cases of Domestic Violence