Intake & Referral Specialist - Full-time; 4630-206-A
About The Position
Catholic Charities Brooklyn and Queens is hiring an Intake and Referral Specialist for its Call Center. The worker screens calls and requests, gathers relevant demographic and clinical information, and provides referrals to Catholic Charities programs that appropriately address clients’ needs. The role includes determining suitable clinic or program sites, documenting referrals, identifying benefit packages, obtaining discharge and treatment information, suggesting alternative resources, and following up on incomplete referrals. The specialist also informs referred programs of incoming assessments and participates in program planning, staff meetings, case reviews, and group services. The position may involve duties throughout Brooklyn and Queens and travel throughout the five boroughs. Consult a supervisor in emergencies, when a client is unable to complete an application because of psychosis or delusions, when physical or sexual abuse is suspected, or in domestic violence cases.
Requirements
- Associate degree in Social Work, Human Services, or a related field.
- Proficiency in professional social work generalist practice skills.
- Ability to work independently.
- Excellent written and oral communication, interpersonal, and transactional skills.
- Proficiency with computer software, specifically Microsoft Office and Outlook.
- Ability to travel, including throughout the five boroughs as needed.
- Ability to work flexible hours, including evenings and Saturdays, as assigned.
- Frequent sitting, standing, walking, and climbing stairs.
- Ability to lift 30 pounds.
- Ability to operate a computer keyboard, mouse, and office equipment.
- Ability to read printed and handwritten materials and view a computer screen for long periods.
- Ability to use public transportation, climb stairs, and walk.
Nice To Haves
- Two years of experience working with low-income families is preferred.
- Bilingual ability in English and Arabic, English and Cantonese/Mandarin, English and Haitian Creole, and/or English and Russian is preferred.
Responsibilities
- Screen calls and requests made to the Call Center.
- Obtain demographic and clinical information about clients’ relevant history and presenting concerns.
- Assess and determine the most appropriate and closest Catholic Charities clinic or program site for referrals.
- Enter required information into the Catholic Charities referral database and Anasazi when required.
- Determine clients’ benefit packages.
- Obtain discharge and treatment information for inpatient and emergency services discharges.
- Suggest other resources for clients who need alternate services.
- Track and follow up on current and pending incomplete referrals.
- Advise the referred program or clinic by email of incoming assessments.
- Participate in program planning, staff meetings, case reviews, and group services.
- Contribute to team-oriented work.
- Perform other duties throughout Brooklyn and Queens as assigned in support of program operations.
- Consult with a supervisor regarding emergencies, clients unable to complete applications because of psychosis or delusions, suspected physical or sexual abuse, and domestic violence cases.
Benefits
- Generous vacation, personal, and sick days, plus paid holidays annually.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Retirement savings with agency match.
- Transit benefits.
- Flexible Spending Account.
- Life insurance.
- Public Loan Forgiveness Qualified Employer.
- Training series and other additional voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
