Intake Receptionist

The Salvation Army USA Central Territory • Battle Creek, MI

7d

About The Position

The Intake Receptionist supports The Salvation Army’s mission by responding to, screening, and prioritizing requests for assistance to determine clients’ primary needs and the urgency of those needs. The role facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises.

The Intake Receptionist provides customer service to guests in person and by phone, conducts screenings for in-kind and financial needs, identifies available resources and next steps, and stays informed about program requirements and community trends. The position also maintains records and statistical data and provides information for reports as requested.

Requirements

• High school diploma or GED, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as applicable to professional licensing.
• Understand and maintain professional boundaries within and outside the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Make continued efforts to increase self-awareness, understand other cultures and issues of social justice, and promote racial understanding and reconciliation.
• Basic skills in Microsoft Office 365.
• Working knowledge of TEAMS and SharePoint.
• Willingness to learn new software as needed.
• Complete the Caseworker Certification Program within 120 days of hire.
• Complete Safe From Harm training and keep it current as needed.

Nice To Haves

• Experience in a call center or front desk role.
• Bilingual English and Spanish.
• Experience working with low-income populations.
• One year of experience in social work or the social service field is desired.

Responsibilities

• Greet and respond to guests in person and by phone, providing excellent customer service.
• Screen requests for in-kind and financial assistance and determine primary needs and urgency.
• Provide program information and referrals, and schedule appointments.
• Identify available resources and next steps to address needs.
• Stay up to date on program requirements and trends in the community.
• Maintain records and statistical data and provide information for reports as requested.
• Complete the Caseworker Certification Program within 120 days of hire.
• Complete Safe From Harm training and keep it current as needed.
• Perform other duties as assigned.

Benefits

• Health care benefits, including AFLAC and voluntary life insurance benefits.
• Pension contributions currently equal to 6.0% of earnings, beginning the first quarter after one year of employment; vesting starts after three years and is 100% after five years.
• Voluntary 403(b) retirement savings plan available immediately; there is currently no organizational match.
• Employee discounts.
• Paid time off, including sick days, vacation, and up to two personal days per year based on date of hire.
• Birthday off with pay.
• Paid holidays effective immediately.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED