Intake Receptionist

The Salvation Army Central Territory•Battle Creek, MI

About The Position

The Intake Receptionist supports The Salvation Army’s mission by responding to, screening, and prioritizing requests for assistance to determine the primary need and its urgency. The role facilitates assistance, schedules appointments, and provides information and referrals, with the goal of mediating crises. The position provides customer service to guests in person and by phone, conducts screenings for in-kind and financial needs, identifies available resources and next steps, and keeps current on program requirements and community trends. It also maintains records and statistical data and provides information for reports as requested.

Requirements

High school diploma or GED, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Basic skills in Microsoft Office 365.
Working knowledge of TEAMS and SharePoint.
Willingness to learn new software as needed.
Ability to adhere to professional boundaries and maintain client confidentiality.

Nice To Haves

Experience in a call center or front desk role.
Bilingual English and Spanish ability.
Experience working with low-income populations.
One year of experience in social work or the social service field (desired).

Responsibilities

Greet guests and respond to them in person or by phone, providing excellent customer service.
Screen requests for in-kind and financial assistance and determine the primary need and urgency.
Provide program information and referrals, and schedule appointments.
Identify available resources and next steps to address guests’ needs.
Stay up to date with program requirements and trends in the community.
Maintain records and statistical data and provide information for reports as requested.
Perform other duties as assigned.
Learn and follow The Salvation Army Social Services Code of Ethics and applicable professional codes of ethics.
Maintain professional boundaries and client confidentiality, and obtain appropriate releases of information.
Work to increase self-awareness, understand other cultures and social justice issues, and promote racial understanding and reconciliation.
Complete the Caseworker Certification Program within 120 days of hire.
Complete Safe From Harm training and keep it current as needed.

Benefits

AFLAC voluntary life insurance benefits.
Pension contributions currently equal to 6.0% of earnings, beginning the first quarter after one year of employment; vesting starts after three years and is 100% after five years.
Voluntary 403(b) retirement savings plan with immediate participation available through approved vendors; no organizational match is currently offered.
Employee discounts.
Paid sick leave, including up to six earned sick days per year that may be used as discretionary days.
Paid vacation, accrued based on years of service and approved hours worked.
Up to two personal days per year, based on date of hire.
Birthday off with pay.
Paid holidays, effective immediately.
Health care benefits.