Intake Manager- Admissions (Full-Time 1.0/Days)
About The Position
The Intake Manager leads the Admissions department’s intake team, organizing, supervising, coaching, educating, and motivating Intake Representatives. The role ensures intake processes are completed accurately and urgently, with exceptional customer service. It oversees the coordination of incoming referrals, including receiving, triaging, scheduling, and gathering and entering admission information before assessment. The manager provides leadership and attention to detail in the daily intake process to support accurate and efficient handling of new hospice referrals. The position develops and implements an intake screening process to match staff to visits according to complexity and urgency, ensures referral sources receive thorough communication throughout the admission process, and pursues process and quality improvements. It also follows up on service concerns and works with the Director of Business Development and team to address challenges involving referral sources.
Responsibilities
- Organize, supervise, coach, educate, and motivate Intake Representatives.
- Ensure intake processes are completed with accuracy, urgency, and exceptional customer service.
- Coordinate receiving, triaging, and scheduling referrals, and gather and enter available admission information before assessment.
- Oversee the daily intake process to ensure accurate and efficient intake of new hospice referrals.
- Develop and implement an intake screening process that deploys appropriate staff to visits based on complexity and urgency.
- Ensure referral sources receive thorough communication before, during, and after the admission process.
- Identify process and quality improvement opportunities and participate in developing and implementing action plans.
- Review service concerns and complete follow-up to evaluate opportunities for improvement.
- Work with the Director of Business Development and team to address challenges associated with referral sources.
Benefits
- Health insurance
- Dental and vision insurance
- Employer-paid short- and long-term disability
- Employer-paid life insurance and accidental death and dismemberment coverage
- Flexible spending account
- 401(k) and Roth 401(k) retirement plans with company match
- Paid holidays
- Paid time off
- Shift differentials
- Employee Assistance Program
- Tuition reimbursement
- Free flu shots
- Mileage reimbursement
- Educational opportunities
- Employer-paid AAA membership
- Employer-paid chair massages
- Fresh fruit during the summer
- Semi-annual all-staff meetings
- Employer-sponsored activities and recognition events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
