INTAKE AND ADMISSIONS EVENING MANAGER
About The Position
Destiny Springs Healthcare is seeking an Intake and Admissions Evening Supervisor to oversee evening admissions operations, support referral partners and families, and lead the team during a critical stage of the patient journey. The supervisor manages departmental operations during the evening shift and provides immediate administrative supervision to Intake Coordinators, the Intake Coordinator Lead, Behavioral Health Technicians (BHTs), the BHT Lead, Registered Nurses, and Intake Clinicians (Social Workers). The role supports the Director of Intake and Admissions with staffing, performance oversight, training, and coordination of clinical assessments. Clinical supervision and licensed clinical decisions remain with the appropriate clinical leaders. The regular schedule is Monday through Friday, includes evening coverage with start and end times determined by operational needs, and requires one Saturday and one Sunday each month. The position is based in a clerical office setting within a behavioral health and psychiatric hospital and requires no travel. The supervisor maintains patient rights and compliance with applicable regulations, hospital policies, confidentiality requirements, and ethical standards.
Requirements
- Current, active Registered Nurse (RN) licensure, maintained throughout employment.
- At least five years of experience in a behavioral health, psychiatric, or mental health setting; relevant intake and admissions experience may count toward this requirement.
- Current BLS/CPR and CPI certifications before any patient interaction, maintained throughout employment.
- Valid Level One Fingerprint Clearance Card.
- Competency in HIPAA and EMTALA compliance.
- Competency in verbal and written communication, phone etiquette, and documentation.
- Competency in staff scheduling and administrative supervision of a multi-role team.
- Competency in bed board reconciliation, shift reporting, and census reporting.
- Competency in AHCCCS verification, transportation coordination, risk management reporting, and approved hospital EMR notes.
Nice To Haves
- Five years of intake and admissions management experience; this experience may overlap with the required behavioral health experience.
Responsibilities
- Provide immediate administrative supervision to evening-shift Intake and Admissions staff, including scheduling, daily work direction, operational coordination, performance feedback, and escalation of conduct or performance concerns.
- Direct screening of potential patients for admission and initiate the integrated assessment process during the evening shift.
- Assist administration, physicians, and clinical staff in assessing pending admissions, determining appropriate levels of care within the supervisor’s licensure and delegated authority, and communicating pending admissions to the Nursing Department.
- Coordinate initiation of the plan of care at admission across all levels of care.
- Ensure referral sources are notified of, or participate in, decisions about appropriate transitions between levels of care.
- Prepare or assist with reports covering census information, referral sources, pending admissions, follow-up actions, pending discharges, and the nature of discharges.
- Serve as a liaison between physicians and families, and coordinate with transportation services and other mental health facilities to organize admission procedures.
- Assist the Director of Intake and Admissions with interviewing, hiring, performance management, and training of Intake and Admissions staff.
- Coordinate disciplinary actions and termination procedures with the Director of Intake and Admissions and Human Resources in compliance with hospital policies.
- Maintain effective communication and reporting among staff and departments involved in program operations.
- Attend mandatory facility in-service and staff development activities.
- Ensure staffing schedules and configurations meet evening-shift patient population needs and demands.
- Provide for the educational needs and professional development of Intake staff.
- Review risk management occurrences and ensure complete and timely reports are submitted to Risk Management.
- Prepare for and attend meetings in the absence of the Director of Intake and Admissions.
- Maintain updated bed availability and facility service information and manage the admission process.
- Provide guidance and community resources to individuals who are inappropriate or unavailable for admission.
- Uphold patient rights in compliance with applicable state and federal regulations.
- Manage occupancy levels and census mix to support facility goals.
- Maintain working knowledge of federal and state regulations and reimbursement requirements, including Managed Care, Medicaid (AHCCCS), and Medicare, and apply this knowledge to admission screening, verification, and coordination.
- Demonstrate conduct consistent with the facility’s mission, vision, values, standards, policies, procedures, confidentiality requirements, and code of ethical behavior.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
