Admissions Specialist - Breast Center - Full Time - Days

Texas Health•Dallas, TX

1d•Onsite

About The Position

The Admissions Specialist works at Texas Health Dallas in the Breast Center, welcoming patients and their families and helping create a reassuring start to their visit. The role gathers accurate demographic information for the electronic health record, verifies network coverage and healthcare benefits, and obtains or validates pre-certification for applicable tests and procedures. It also supports reimbursement by helping patients understand financial obligations and preparing accurate estimates for co-payments, self-pay deposits, and patient balances. The specialist explains applicable legal, ethical, and compliance documents and ensures regulatory consents are properly signed. The role also completes required payer and government documentation, including the MSPQ and Important Message from Medicare, and performs medical-necessity checks such as ABN and Letter of Non-Coverage requirements. The position maintains customer-service and productivity standards while communicating compassionately and professionally in potentially stressful situations. This is a full-time, 40-hour-per-week day position, Monday through Friday, 8:30 a.m. to 5:00 p.m., with rotating Saturdays. Training includes one week at the Arlington location on E Lamar Boulevard and at least two weeks of weekday classroom training at the Arlington location on E Border; training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Ability to assess requests promptly using electronic and paper resources and respond accurately to patient inquiries.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Critical-thinking and troubleshooting skills, with a pleasant, professional, polished demeanor.
Exceptional listening, interpersonal, and communication skills, and professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including interactions involving crime, behavioral health, suffering, or life-or-death situations.
Empathy and the ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple and changing priorities effectively and in an organized manner.
CPI (Crisis Prevention Intervention) training required within 60 days of hire.

Nice To Haves

Two years of professional office or healthcare experience.
CHAA (Certified Healthcare Access Associate) certification preferred upon hire.

Responsibilities

Welcome patients and their families and help put them at ease when they arrive.
Gather complete and accurate patient demographic information to maintain electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations under the financial policy and prepare estimates for co-payments, self-pay deposits, and patient balances.
Complete payer and government requirements, including the MSPQ, Important Message from Medicare, and medical-necessity checks such as ABN and Letter of Non-Coverage.
Meet customer-service and productivity guidelines established by leadership.
Escalate concerns to leadership appropriately.