Admissions Specialist - Breast Center - Full Time - Days

Texas Health Resources•Dallas, TX

8h•Onsite

About The Position

The Admissions Specialist is a full-time member of the Breast Center care team at Texas Health Dallas. The role welcomes patients and their families, helps put them at ease, and supports a smooth visit through accurate registration, benefit verification, financial counseling, and completion of required documentation. The specialist gathers complete demographic information to maintain electronic health record integrity; identifies network coverage and obtains or validates benefits and pre-certification for applicable tests and procedures; explains legal, ethical, and compliance documents and ensures required consents are signed; and prepares estimates and collects co-payments, self-pay deposits, and patient balances. The role also ensures completion of payer- and government-required items, including the MSPQ, Important Message from Medicare (IMM), and medical-necessity checks such as ABN and Letter of Non-Coverage. The specialist follows applicable customer service and productivity guidelines. The position is based at Texas Health Dallas in Dallas, Texas. Work hours are Monday through Friday, 8:30 a.m. to 5 p.m., with rotating Saturdays. The specialist must be available for one week of system training in Arlington and at least two weeks of classroom training, Monday through Friday, 8:30 a.m. to 5 p.m., at a second Arlington location; training weeks may not be consecutive.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
CPI (Crisis Prevention Intervention) training required within 60 days of hire.
Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
Strong data entry, numeric, typing, and computer navigation skills, with attention to detail.
Computer proficiency, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Professional, polished demeanor and critical-thinking skills for troubleshooting.
Exceptional listening, interpersonal, and communication skills, including professional and respectful telephone etiquette.
Ability to maintain professionalism in a highly stressful and emotional environment, including interactions involving crime, behavioral health, suffering, and life-or-death situations.
Empathy and the ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple, changing priorities effectively and in an organized manner.

Nice To Haves

Two years of professional office or healthcare experience.
CHAA (Certified Healthcare Access Associate) certification preferred upon hire.

Responsibilities

Welcome patients and their families, put them at ease, and set a positive tone for their visit.
Gather complete and accurate demographic information to support electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Explain applicable legal, ethical, and compliance documents to patients and families, and ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations based on financial policy; prepare estimates and collect co-payments, self-pay deposits, and patient balances.
Complete payer- and government-required elements correctly, including the MSPQ, Important Message from Medicare (IMM), and medical-necessity checks such as ABN and Letter of Non-Coverage.
Maintain customer service and productivity guidelines established by applicable leadership.
Manage changing priorities in an organized manner and escalate concerns to leadership appropriately.