Admissions Specialist-Full-Time

Texas Health Resources • Fort Worth, TX

4d • Onsite

About The Position

The Admissions Specialist, also described as a Patient Access Representative, interacts professionally and respectfully with internal and external customers and provides customer service to patients and visitors. The role is based at Texas Health Harris in Fort Worth and is scheduled for Friday, Saturday, and Sunday day shifts. The department offers a team-oriented work environment, expanded resources from other Patient Access areas, and cross-training opportunities within Patient Access.

The specialist gathers financial and demographic information, verifies benefits and pre-certification when applicable, and prepares and explains legal, ethical, and compliance documents. The role supports reimbursement and denial prevention, helps patients understand their financial obligations, collects payments, and follows applicable regulations, policies, procedures, customer-service standards, and productivity guidelines.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Good written, oral, and telephone communication skills.
• Knowledge of general office equipment, PCs, and associated software packages.

Nice To Haves

• Certified Healthcare Access Associate (CHAA) certification upon hire.
• Ability to type 35 words per minute, corrected for errors.
• General knowledge of medical terminology.

Responsibilities

• Accurately gather complete financial and demographic information to support efficient medical records and billing processes.
• Obtain and/or update verification of benefits and pre-certification for applicable tests and procedures.
• Prepare, present, and explain applicable legal, ethical, and compliance documents; ensure appropriate parties sign required consents and maintain documentation.
• Maximize reimbursement by appropriately identifying insurance carriers and benefits, and prevent denials by providing timely admission notification to insurance carriers.
• Help patients understand their financial obligations and collect co-payments, self-pay deposits, and patient balances.
• Stay current with and comply with applicable regulations and entity or system policies and procedures.
• Maintain customer service and productivity guidelines established by applicable leadership.
• Interact professionally and respectfully with internal and external customers and provide customer service to patients and visitors.

Benefits

• Mentorship, comprehensive training, and dedicated leadership resources.
• Opportunities for growth.
• Team-oriented work environment and cross-training opportunities within Patient Access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED