Admissions Contact Center Specialist

Hallmark University • San Antonio, TX

8h

About The Position

The Admissions Contact Center Specialist is the first point of contact for prospective students interested in Hallmark University. The role connects with prospective students across multiple communication channels, introduces them to educational programs and opportunities, and helps guide them through the admissions process by connecting them with Admissions Professionals. The specialist provides attentive customer service, maintains accurate CRM records, and works toward daily outreach and productivity goals as part of a collaborative team focused on enrollment and student success.

Requirements

• High school diploma or GED.
• Exceptional customer service skills.
• Strong attendance and reliability.
• Ability to work afternoons, evenings, and occasional Saturdays.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Strong communication and active listening skills.
• Ability to stay organized, detail-oriented, and multitask.
• Ability to work independently and as part of a team.

Nice To Haves

• Associate degree from an accredited institution.
• Call center, sales, recruiting, or customer engagement experience.
• Bilingual Spanish/English.
• Experience working with CRM systems.

Responsibilities

• Connect with prospective students through phone, email, text, and other communication channels.
• Build interest in Hallmark University programs and educational opportunities.
• Use approved scripts and talking points while creating authentic, engaging conversations.
• Help prospective students progress through admissions by connecting them with Admissions Professionals.
• Listen to questions, provide answers, and address objections while keeping students' best interests in mind.
• Deliver an exceptional student experience through outstanding customer service.
• Maintain accurate and detailed records in the CRM.
• Meet and exceed daily outreach and productivity goals.
• Collaborate with teammates to achieve enrollment goals.
• Participate in Hallmark University's Character Program and help foster a culture of integrity, excellence, and service.

Benefits

• Work alongside passionate, supportive teammates.
• Gain admissions, recruitment, and enrollment experience.
• Participate in Hallmark University's Character Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED