Contact Center Specialist

BANK-SHARED SERVICE • Maplewood, MO

4d

About The Position

The Contact Center Specialist provides friendly, competent, and professional service to prospective and existing customers through telephone and electronic channels, including email and chat. The Specialist offers convenient account-management options and product solutions that meet customers’ financial needs. The position is located in Maplewood, Missouri, and is full time.

Requirements

• High school degree.
• Previous experience in a customer support role.
• Excellent telephone skills.
• Good oral and written communication skills.
• Ability to multitask, set priorities, and manage time effectively.
• Ability to use the phone system efficiently.

Responsibilities

• Receive and process incoming customer calls, determining the appropriate response or direction for each caller.
• Respond to website and chat inquiries, determining the appropriate response or direction for each caller.
• Identify customer needs and provide appropriate solutions by cross-selling products and services.
• Manage multiple interactive customer chats using Glia.
• Use technology to manage calls.
• Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
• Complete tasks between calls as assigned by the Contact Center Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED