Intake Coordinator

Apex Recovery LLC (TN)•Columbia, TN

45d

About The Position

The Intake Coordinator establishes and maintains positive relationships with potential admits and referral sources, responds to client requests and concerns, and manages insurance verification and authorization. The role supports clients from the beginning of treatment through discharge, including developing an accurate understanding of long-term needs and assessing overall client satisfaction. The coordinator handles referrals and intake activities, helps ensure regulatory compliance, coordinates reimbursement authorization and discharge planning, and works with the treatment team and leadership. The position also includes community outreach and participation in an assigned after-hours on-call schedule.

Requirements

At least 2 years of experience in behavioral health, preferably in addiction and recovery.
A valid Tennessee driver's license and a clean driving record.

Nice To Haves

A bachelor's degree in Social Work, Sociology, Psychology, or another human services-related field.
LADC, CADAC, or equivalent registration.
Nursing licensure, such as CNA, LPN, or RN.
Knowledge of insurance companies and insurance-benefit verification.

Responsibilities

Coordinate daily client referrals by screening calls, obtaining personal and demographic information, building rapport with callers, and answering questions and concerns.
Coordinate the intake process, including completing basic assessments and scheduling intake appointments.
Ensure compliance with The Joint Commission, state and federal requirements, and referral and intake regulations for behavioral health and addiction recovery centers.
Ensure the maximum reimbursement authorization process.
Negotiate service pricing with insurance case managers and other payers within established financial parameters, in collaboration with the APEX leadership team and with an understanding of medical necessity.
Maintain comprehensive working knowledge of agency contractual relationships and ensure clients are admitted according to contract provisions.
Assess each person served’s discharge needs and coordinate discharge planning to ensure continuing care supports are in place as needed.
Collaborate with the treatment team to meet discharge goals.
Represent the program and company in the community through outreach and business development.
Participate in the after-hours on-call schedule as assigned by the leadership team.
Perform other duties as assigned.