Intake Coordinator

Innovive Health•Medford, MA

3d•Remote

About The Position

Innovive Health is seeking a highly organized, customer-focused Remote Intake Coordinator to support intake operations across Massachusetts, Colorado, and Iowa, with a particular focus on Colorado. The role manages the referral process from initial referral through admission, including documentation, insurance eligibility verification, and coordination of care. It is technology-driven and requires strong computer proficiency, attention to detail, and the ability to work across multiple systems in a fast-paced healthcare environment. The schedule is Sunday, 9:00 AM–5:00 PM ET, and Monday–Thursday, 10:00 AM–6:00 PM ET. The position is fully remote. The coordinator provides responsive service to patients, referral sources, healthcare partners, and internal teams while maintaining HIPAA compliance and patient confidentiality.

Requirements

Associate degree or equivalent combination of education and relevant work experience.
At least 1 year of experience in a healthcare administrative, intake, scheduling, or patient services role.
Knowledge of medical terminology.
Strong computer skills and confidence navigating multiple systems, applications, and referral platforms throughout the day.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Comfort multitasking across multiple systems and workflows in a fast-paced, high-volume environment.

Nice To Haves

Experience in home health, hospice, healthcare intake, or medical office administration.
Knowledge of Medicare, Medicaid, and insurance eligibility verification processes.
Experience working with EMR systems, referral management platforms, and Salesforce.

Responsibilities

Manage incoming referrals, resumptions of care, and readmissions for home health services.
Answer and direct calls from patients, providers, referral sources, and healthcare facilities.
Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial insurance plans.
Collect, review, and maintain patient demographic, insurance, and clinical documentation.
Enter patient information accurately into electronic medical record systems and referral tracking platforms.
Manage electronic referrals, fax queues, referral platforms, and phone communications, accurately processing referral information.
Monitor referral portals and work queues to ensure timely review and processing of new referrals.
Collaborate with clinicians, referral sources, and internal departments to facilitate timely admissions and continuity of care.
Follow up with providers and facilities to obtain missing documentation and resolve referral-related issues.
Re-verify patient eligibility and maintain accurate referral records.
Provide professional customer service to referral sources, patients, internal teams, and healthcare partners.
Serve as a key point of contact for physicians, referral partners, vendors, and internal stakeholders.
Support departmental reporting, data tracking, and process improvement initiatives.
Participate in team meetings, training programs, and ongoing education.
Maintain HIPAA compliance and patient confidentiality.
Perform other duties as assigned.