Intake Coordinator

Human Resources•Westerville, OH

19d

About The Position

The Intake Coordinator supports patient admissions at a residential treatment program for individuals with Substance Abuse Disorder. The role is stationed in the lobby, where at least one Intake Coordinator must be present during assigned hours, and is the sole team member authorized to conduct new patient intakes. The position requires dependable, independent work as part of a cooperative treatment team and reports directly to the Patient Engagement Manager.

Requirements

High school diploma, GED, or equivalent experience.
Authorization to work in the United States.
Ability to stay calm in stressful or high-risk situations.
Comfort with conflict.
Commitment to a drug-free lifestyle and responsible alcohol use.

Nice To Haves

At least one year of experience working with substance abuse populations is strongly preferred.

Responsibilities

Remain stationed in the lobby and ensure an Intake Coordinator is present at all times during assigned hours.
Conduct new patient intakes as the sole team member authorized to do so.
Monitor the Intake Thread for incoming patients.
Greet patients outside the lobby door; for patients arriving by Uber, set an alarm and interrupt other intakes to greet them.
Confirm patient arrival on the Intake Thread within five minutes.
Gather the patient’s phone and valuables for safe storage during intake.
Tag patient luggage and ensure the lead Patient Engagement Specialist places it in the luggage room within ten minutes of arrival.
Complete consents and intake paperwork.
Review the Welcome Packet and provide towels and other critical items to the patient.
Complete a urine drug screen and skin search on the patient.
Perform other tasks as assigned by the supervisor.
Work dependably and independently as a member of the treatment team.
Cooperate with employees and management at all levels.
Be a committed team player willing to learn new skills.