Intake Coordinator

Suncrest Health Services • Independence, OH

1d

About The Position

Suncrest At Brighton/Suncrest Hospice seeks an Intake Coordinator committed to providing high-quality care to patients and families. The role supports hospice intake operations by managing telephone inquiries, referrals, documentation, audits, and scheduling. The coordinator works with the sales team and assists with process improvements, with weekend and holiday assistance as needed.

Requirements

• Minimum of two years’ experience, preferably in a hospice or health care setting.
• Proficiency with Microsoft applications, including Word and Excel.
• Strong time-management and organizational skills.
• Strong ability to multitask and prioritize.
• Excellent telephone and customer-service skills.
• Proficiency with medical terminology.

Nice To Haves

• Graduation from a one- or two-year college is preferred.

Responsibilities

• Answer telephone inquiries and channel them appropriately.
• Assist with tracking and processing referrals.
• Assist with audits and chart reviews as assigned.
• Upload documents to the electronic medical records system.
• Provide feedback on process and flow improvement.
• Assist with scheduling goals-of-care and admission visits.
• Work with the sales team to receive incoming referral information.
• Assist on weekends and holidays as needed.
• Perform other duties as assigned by the Director of Intake.

Benefits

• Actual work/life balance
• Competitive pay
• Benefits package including medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employer match and 100% vesting after 90 days of employment
• A culture emphasizing appreciation and valuing team members
• Opportunity to be part of a rapidly growing national company, with possible position upgrades

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed