Intake Coordinator

Druid City Vital Care • Tupelo, MS

10d

About The Position

Druid City Infusion, part of the Vital Care Infusion Services network, is a home and alternate-site infusion therapy provider delivering care for acute and chronic conditions in patients’ homes and local clinics. The Intake Coordinator oversees patient intake procedures, accurately collects medical and insurance information, and provides customer service. The role works closely with patients, healthcare providers, pharmacy teams, and account executives to support an efficient intake process and patient flow. It requires clerical, organizational, and communication skills, as well as knowledge of medical terminology, pharmacy operations, and ICD-10/HCPCS coding.

Requirements

• High school diploma or equivalent.
• Prior experience in healthcare administration, patient intake, or a related field; preferably in a home infusion or pharmacy setting.
• Strong communication and interpersonal skills for interacting with patients, providers, and team members.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with computer systems and software, including electronic health records (EHR) and pharmacy management platforms.
• Familiarity with maintaining medical documentation in HIPAA-compliant systems.

Nice To Haves

• Associate or bachelor’s degree in healthcare administration, business administration, or a related field.
• Experience in a home infusion or pharmacy setting.

Responsibilities

• Process patient intake and referral information using knowledge of ICD-10 and ICD-9 coding, pharmaceutical drugs, and dosing.
• Conduct initial assessments to gather patient demographics, medical history, and home infusion needs.
• Coordinate with healthcare providers to obtain prescriptions, treatment plans, and required medical documentation.
• Collect and verify patient medical records and insurance details.
• Communicate with patients about insurance coverage, authorization status, and potential out-of-pocket expenses.
• Serve as the primary point of contact for new patients, guiding them through intake and answering inquiries.
• Collaborate with pharmacy teams to support timely medication processing and delivery, especially for acute care patients.
• Work with account executives and pharmacy staff to maintain seamless patient flow.
• Relay critical patient information to healthcare providers promptly and accurately.
• Maintain accurate records of patient intake, insurance verifications, authorizations, and communications using CareTend or EMR systems.
• Ensure documentation complies with privacy regulations and organizational standards.
• Adhere to applicable laws, regulations, and internal policies related to home infusion services.
• Participate in quality assurance initiatives to identify and implement improvements to the intake process.
• Provide customer service to patients, providers, and insurance representatives, and resolve intake or insurance concerns.
• Educate patients on the intake process and provide clear, compassionate guidance throughout their care journey.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED