Intake Coordinator - Women's Campus - Evening Shift
About The Position
Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it? This is a Monday - Friday Shift - 2:00pm to 10:00pm and a $3 shift differential pay applies.
Requirements
- High school diploma or GED required.
- Minimum of one (1) year of experience in social services, intake, behavioral health, customer service, or a related field required.
- Proficient in Microsoft Office software.
Nice To Haves
- Bachelor's degree from an accredited university or college in social work, sociology, psychology, counseling, or a related social service field preferred.
- Previous experience in intake, scheduling, and coordination of care is strongly preferred.
- Certification in Peer Support is highly desired.
- Program database experience preferred.
Responsibilities
- Conduct phone screens to determine prospective clients' eligibility for the RAP Program, gathering detailed information to support appropriate placement.
- Complete intake appointments, including obtaining required documentation, releases, and consent forms while ensuring accurate and timely data entry into the Mission's database.
- Schedule case management appointments and other follow-up services to support a smooth transition into care.
- Conduct property searches and urine analyses in accordance with program policies and procedures.
- Connect clients with appropriate community resources and coordinate external referrals when program eligibility requirements are not met or different levels of care are needed.
- De-escalate crisis situations and communicate effectively with clients, families, and team members to promote positive outcomes.
- Build collaborative relationships with community providers and internal teams to ensure continuity of care and service delivery.
- Demonstrate understanding and comply with all relevant legal, regulatory, and compliance requirements, company policies and procedures, and the Code of Ethical Conduct.
- Follow the Mission’s Statement of Faith and lifestyle and adhere to the Mission’s employee policy manual and guidelines set forth by the CEO.
- Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.
- Perform other duties within scope as assigned.
Benefits
- Generous health, dental, and vision benefits
- 401(k) match program
- Robust paid time off program
- 12 paid holidays annually plus your birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
