Intake Coordinator

Heart to Heart Hospice • Plano, TX

20d

About The Position

The Intake Coordinator directs daily patient referral and intake operations for InHome Connect, a community-based palliative care program providing additional support to patients and families living with serious illness. The role includes initiating patient charts in the EMR, maintaining intake workflows, ensuring compliance with applicable state, federal, and CHAP requirements, and building positive relationships with referral sources and the community. The coordinator also reports referral trends, contributes to service planning and quality improvement, maintains knowledge of contractual relationships and community resources, and submits documentation on time.

Requirements

• Degree in health care or a related field preferred.
• Three to five years of experience in health care, preferably in hospice operations.
• Admissions/intake and customer service experience.
• Valid driver’s license and automobile insurance.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Experience with EMR software.

Nice To Haves

• Degree in health care or a related field.
• Health care experience in hospice operations.

Responsibilities

• Direct daily patient referral and intake operations, including participating in establishing and implementing intake policies.
• Initiate patient charts in the EMR and maintain workflow.
• Maintain the census, pending admissions, red flag, journey’s end, and care plan meetings on the stand-up board.
• Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
• Establish and maintain positive working relationships with current and potential referral sources.
• Build and monitor community and customer relationships to enhance perceptions of Heart to Heart Hospice as a high-quality provider.
• Gather, collate, and report referral statistics, including key customer referral trends.
• Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintain working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
• Participate in quality assessment performance improvement teams and activities.
• Maintain working knowledge of community resources and assist referral sources in accessing them when services are not provided by Heart to Heart Hospice.
• Submit all documentation in a timely manner.
• Perform other duties as required.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• 401(k) with up to 4% employer matching.
• Tuition reimbursement.
• Company car for qualifying individuals.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed