Intake Coordinator

JWCH Institute•Willowbrook, CA

18d•$48,579 - $51,038•Onsite

About The Position

The Intake Coordinator works at the MLK Recuperative Care Facility in Downtown Los Angeles under the supervision of the Program Manager and as a member of the client services team. The role facilitates patient admissions and helps individuals access Social Security and other income benefits, as well as health insurance coverage, including Medicaid, Medicaid managed care plans, and other available options. The coordinator collaborates with on-site DHS staff to accept referrals, gather intake information, prepare admission packets, obtain consents and authorizations, and arrange a health assessment within 24 hours of a patient’s arrival. The position also assists patients with benefit applications, appointments, and transportation arrangements, and advocates for patients as appropriate. It maintains intake records and reports, documents referrals and progress in the DHS electronic medical record, and protects the confidentiality of patient and employee information. The position follows organizational and departmental procedures, safety and compliance requirements, and professional standards. It participates in assigned meetings, trainings, safety programs, and committees, works collaboratively with colleagues, and may occasionally assist with client transportation. Other duties may be assigned.

Requirements

High school diploma or equivalency.
Two years of experience in a health care setting providing intake management or similar duties.
Willingness and ability to work well with low-income and homeless individuals, people with disabilities, and people with special needs.
Valid California Driver’s License.
Clean driving record for the past three years, verified via MVR.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience is preferred.
Bilingual English/Spanish is a plus.
JWCH Institute, Inc. recommends that workforce members be fully vaccinated and boosted against COVID-19.

Responsibilities

Accept patient referrals from DHS hospitals and other service providers as directed by DHS, collecting intake data and preparing admission information packets in collaboration with on-site DHS staff.
Obtain appropriate consents and authorizations for program participation and communications with other service providers and agencies.
Submit intake admission packets to DHS staff and arrange a health assessment within 24 hours of a patient’s arrival.
Maintain intake information and tracking records, and provide weekly intake/admission reports to the Program Director.
Help patients obtain income and establish benefits by assisting with applications, arranging appointments, and coordinating transportation as needed for health insurance, disability benefits, and other financial assistance.
Advocate on behalf of patients as appropriate.
Document referrals, scheduled appointments, and patient progress toward benefits accurately in the DHS electronic medical record; follow DHS access and use requirements.
Ensure documentation is clear and thorough, including name and title, date, and time.
Maintain confidentiality of patient information, identifying documents, and information concerning fellow employees.
Follow organizational and departmental policies, procedures, absence-reporting guidelines, and dress code; report potentially unsafe systems, processes, or situations to a supervisor.
Participate in assigned staff meetings, quality improvement activities, case conferences, in-service meetings, safety programs, and required safety and compliance training.
Follow safety policies and regulatory requirements; identify, report, and help mitigate workplace hazards, and use equipment, tools, and supplies safely.
Maintain awareness of infection control, occupational health, and emergency preparedness procedures relevant to the role.
Work courteously and compassionately with others, contribute solutions, collaborate with the team, and accommodate changing workplace priorities.
Occasionally assist with client transportation when needed to support program operations and in accordance with organizational policies.
Perform other duties and tasks as required or assigned.

Benefits

Medical, dental, and vision coverage.
Monthly employer-sponsored allowance to assist with health premiums.
Funded Health Savings Account, up to the deductible, for carrier-approved medical expenses.
Paid time off, including vacation and sick leave.
13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans (LTD/STD).
Life insurance policy and AD&D coverage.
Additional benefits are available; the posting states “and more.”