Intake Coordinator - 3P-11P Full-Time

American Addiction Centers•Worcester, MA

7d•$18 - $23

About The Position

The Intake Admissions Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information to help determine the appropriate level of care. The coordinator welcomes clients and families, explains the intake process and available levels of care, responds to questions, and seeks supervision when needed. The position requires respectful, professional communication in stressful situations and flexibility when intakes or schedule changes arise at short notice. The coordinator documents intake and insurance information in systems including Salesforce and Aura, follows procedures for clients’ valuables and money, and alerts clinical managers to referrals requiring follow-up. The role also verifies insurance benefits, communicates with insurance representatives, documents benefit summaries and call details, and raises questions or seeks supervisory clarification when quoted information appears incorrect. The schedule is 3 p.m. to 11 p.m., with an every-other-weekend rotation.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to pass a pre-employment drug screening and satisfactory criminal background records check.
TST and MMR titer are required.

Nice To Haves

Google office products experience.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members, explain the intake process, answer questions about treatment, and seek supervision when unable to answer.
Establish positive rapport and treat clients, families, and staff with respect and dignity.
Explain available levels of care clearly to potential clients, families, call center staff, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis and active suicidal or homicidal concerns.
Immediately contact the Charge Nurse to assess serious medical conditions and follow Medical Staff orders.
Accurately and concisely document intake information in systems such as Salesforce and Aura before the end of the shift.
Alert Clinical Managers to referral sources requiring follow-up, such as EAP, First Responder, or Probation referrals.
Remain professional during stressful situations and flexible when intakes or schedule changes occur at short notice.
Follow procedures for clients’ valuables and money, submit required documentation, and place valuables and money in the Intake Safe before leaving the shift.
Ensure insurance representatives understand the requested information and obtain benefit details, including coverage, limits, deductibles, out-of-pocket costs, pre-certification requirements, and related plan information.
Document insurance representatives’ names and call dates and times in Salesforce.
Complete verification of benefits based on the insurance representative’s requests and document insurance plan benefit summaries in Salesforce.
Seek clarification or speak with an insurance representative’s supervisor when benefit quotes appear incorrect.
Perform assigned responsibilities professionally and report workload or staff coverage problems and delays to the direct supervisor.