Intake Coordinator - 3P-11P Full-Time

American Addiction Centers•Worcester, MA

About The Position

The Intake Admissions Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information so that an appropriate level of care can be determined. The coordinator welcomes clients and families, explains the intake process and available levels of care, answers questions or seeks supervision when needed, and builds respectful, positive rapport. The coordinator screens for exclusionary criteria and escalates serious medical concerns to the Charge Nurse. The role also handles insurance benefit verification, documents intake and insurance information in Salesforce and Aura, coordinates follow-up on referrals, and follows procedures for clients’ valuables and money. The schedule is 3 p.m.–11 p.m. with an every-other-weekend rotation. Intake appointments may be scheduled at short notice, so schedule flexibility is necessary; as much notice as possible will be provided for schedule changes. AdCare Hospital, part of American Addiction Centers, provides care to adults struggling with addiction and co-occurring mental health disorders. Its stated mission is to provide quality, compassionate, and innovative care and to empower patients, families, and communities toward recovery and optimal wellness. The organization describes a progressive culture that values employee ideas, work/life balance, education, trust, and respect.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to pass a pre-employment drug screening and satisfactory criminal background records check.
TST and MMR Titer required for all positions.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.

Nice To Haves

Google office products experience.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members to the facility and explain the intake process.
Answer questions about treatment and seek supervision when unable to answer.
Establish positive rapport with clients and families, treating clients, families, and staff with respect and dignity.
Explain available levels of care to potential clients, family members, call center staff, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis or active suicidal or homicidal concerns.
Immediately contact the Charge Nurse to assess serious medical conditions and follow orders from Medical Staff.
Document intake information accurately and concisely in systems such as Salesforce and Aura before leaving the shift.
Alert Clinical Managers about referral sources that require follow-up, such as EAP, First Responder, or Probation referrals.
Maintain professionalism in stressful situations and report workload or staff-coverage problems or delays to the direct supervisor.
Follow procedures for clients’ valuables and money, submit required documentation before leaving the shift, and place valuables and money in the Intake Safe before leaving.
Communicate with insurance representatives to confirm requested information and obtain benefit details, including coverage, limits, deductibles, pre-certification requirements, penalties, claims information, and prescription vendor details.
Document insurance representatives’ names and call dates and times in Salesforce, complete verification of benefits, seek clarification or a supervisor when needed, and document plan benefit summaries in Salesforce.