Intake Coordinator - Days
About The Position
The Intake Coordinator assists with receiving, scheduling, and referring inquiry calls and supports A&R clinicians, coordinators, and the director in coordinating assessments, initiating intake paperwork, and gathering insurance information. The role helps ensure a smooth transition into the admission process and assists in monitoring patient safety. The coordinator receives referral calls, collects basic demographic information, directs callers to the appropriate resource or schedules assessments, processes information requests and external referrals, and completes pre-certifications as needed. The position also supports patient admissions by notifying business office staff to begin benefit verification, initiating calls to physicians, and completing related tasks as directed by the Case Manager. Additional duties include determining and processing required Releases of Information, obtaining records, maintaining statistics, supporting the Outcome Study and other assigned data needs, and communicating with Utilization Review, the Business Office, and other staff. The work schedule is Tuesday through Saturday.
Requirements
- Bachelor’s degree preferred.
- Experience working in a hospital intake department or business office preferred.
Nice To Haves
- Bachelor’s degree.
- Experience working in a hospital intake department or business office.
Responsibilities
- Receive, schedule, and refer inquiry calls.
- Assist A&R clinicians, coordinators, and the director with coordinating assessments and initiating intake paperwork and insurance information.
- Help ensure a smooth transition into the admission process and assist in monitoring patient safety.
- Receive referral calls, obtain basic demographic information, and refer callers to the appropriate resource or schedule an assessment.
- Process requests for information and external referrals.
- Complete pre-certifications as needed.
- Assist with arranging patient admissions, including alerting business office staff to begin benefit verification and initiating calls to physicians and other related tasks as directed by the Case Manager.
- Determine which Releases of Information are needed and process them according to policy.
- Assist in obtaining needed records and information.
- Maintain statistics and provide support for the Outcome Study and other assigned data.
- Maintain communication with Utilization Review, the Business Office, and other staff as indicated.
Benefits
- 401(k) with matching
- Health insurance (100% company-paid for some positions)
- Company-paid life insurance coverage up to 2x annual salary
- Vision insurance
- Dental insurance
- Company-paid long-term disability insurance
- Paid time off
- Paid holidays
- On-site cafeteria and discounted meals
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career and training development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
