Intake Coordinator

BraveBe Child Advocacy Center•Lincoln, NE

1d•Onsite

About The Position

BraveBe Child Advocacy Center is seeking a full-time Intake Coordinator to connect the organization with law enforcement, the Nebraska Department of Health and Human Services (NDHHS), and other multidisciplinary team partners. The role coordinates intake and scheduling for referred cases, ensuring critical information is collected, communicated, organized, and available to direct service professionals responding to children and families. It combines case intake, scheduling, information management, communication, and administrative support. The Intake Coordinator works with program managers, directors, partner agencies, and direct service staff to coordinate case responses, maintain accurate records, and support appropriate staffing and coverage. The position also joins BraveBe’s administrative team, providing front desk coverage and supporting daily organizational operations. This is an office-based role at BraveBe’s Lincoln, Nebraska location. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., 40 hours per week. It is classified as nonexempt/hourly, with overtime not authorized. Starting pay is $17.00–$19.00 per hour, depending on experience. BraveBe describes its culture as mission-driven, collaborative and supportive, growth-oriented, and rooted in belonging. The organization offers eligible full-time employees a benefits package and professional development opportunities. The position reports to the Director of Medical and Advocacy Services. Applicants must have access to a reliable vehicle, a valid driver’s license, and automobile insurance. A criminal history background check is required before employment, with subsequent checks every two years. The employee must maintain confidentiality and comply with ethical standards, organizational policies, and mandated reporting requirements. The position involves prolonged sitting while using a computer and telephone, sustained attention to detail, and occasional lifting of office supplies or files generally not exceeding 20 pounds. The employee must be able to operate standard office equipment.

Requirements

Associate degree required.
At least one year of experience in an office environment, scheduling, child welfare, child advocacy, or a related field.
Strong organizational skills and exceptional attention to detail, including the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills and the ability to communicate professionally with diverse stakeholders.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to learn and navigate database and client management systems.
Ability to work independently, exercise sound judgment, and maintain accuracy in a fast-paced environment.
Strong interpersonal skills and the ability to collaborate with professionals from multiple agencies and disciplines.
Commitment to confidentiality, professionalism, and BraveBe’s mission of protecting children and supporting families.
Dependability, resourcefulness, and comfort managing details while keeping the broader purpose in mind.
Access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance.
Successful completion of a criminal history background check before employment and participation in subsequent background checks every two years.
Ability to maintain strict confidentiality and comply with ethical standards, organizational policies, and mandated reporting requirements.
Ability to sit for prolonged periods while using a computer and telephone, sustain attention to detail, occasionally lift office supplies or files generally not exceeding 20 pounds, and operate standard office equipment.

Nice To Haves

Bachelor’s degree in clerical administration, social work, psychology, or a related field preferred.
Knowledge of child welfare laws and regulations and local resources and services available to children and families preferred.

Responsibilities

Serve as the primary contact for partner-agency referrals and case intake information.
Coordinate with law enforcement and NDHHS to facilitate timely case scheduling in accordance with established protocols and priorities under Nebraska Revised Statute § 28-730.
Collect, review, and organize required intake information to ensure case records are complete and accurate.
Review accepted child abuse and neglect reports received through the Nebraska Child Abuse and Neglect Hotline and law enforcement so relevant information is available to team members.
Communicate urgent referrals, scheduling concerns, and case-related issues to appropriate program managers and directors.
Follow up with partner agencies and team members to obtain missing information and meet scheduling and documentation requirements.
Maintain and update calendar rotations for direct service staff in coordination with program managers and directors.
Coordinate staffing assignments and coverage based on case volume, scheduling needs, and established protocols.
Communicate staffing gaps, scheduling conflicts, and coverage needs in a timely manner.
Collaborate with direct service staff and program leadership to support efficient case coordination and response.
Maintain accurate, current records of case information, communications, scheduling, and other relevant documentation.
Enter and maintain case information in BraveBe’s client management system, ensuring accuracy, completeness, and confidentiality.
Assist with client management system quality assurance activities as assigned by program directors.
Maintain organized intake records and follow procedures for handling confidential information.
Communicate with partner agencies and internal team members to ensure information is shared appropriately and efficiently.
Work with Program Support Staff as part of BraveBe’s administrative team to support daily operations.
Provide front desk coverage, greet visitors, answer phones, and direct inquiries as needed.
Provide general administrative support to maintain an organized, welcoming, and efficient office environment.
Participate in regular team meetings, training, and organizational activities.

Benefits

Medical insurance, with 70%–80% of premiums employer-paid depending on plan selection.
Dental and vision insurance, with 80% of premiums employer-paid.
Mental health services covered at 100% for in-network outpatient care.
Employer-paid life insurance.
Short- and long-term disability coverage.
Employee Assistance Program for the employee and family.
14 paid holidays annually.
Generous paid time off, including vacation and health leave.
Paid parental leave.
SIMPLE IRA retirement plan with up to a 3% employer match after one year of full-time employment.
Comprehensive onboarding and continued professional development.
Specialized training opportunities related to child maltreatment, child advocacy, and intake processes.
Supportive leadership and a collaborative team culture.