Intake Coordinator

Suncrest Health Services • Walnut Creek, CA

24d

About The Position

Suncrest At Brighton/Suncrest Hospice seeks an Intake Coordinator to support hospice intake operations and help provide exceptional care and service to patients and their families. The role handles telephone inquiries, referral processing, medical-record documentation, scheduling support, and related administrative tasks. The schedule is Tuesday through Saturday, 8:30 AM to 5:00 PM, with weekend and holiday assistance as needed.

Requirements

• At least two years of experience, preferably in hospice or a health care setting, or graduation from a one- or two-year college is preferred.
• Experience working with insurance.
• Proficiency with Microsoft applications, including Word and Excel.
• Strong time-management and organizational skills.
• Strong ability to multitask and prioritize.
• Excellent telephone and customer-service skills.
• Proficiency with medical terminology.

Nice To Haves

• Hospice or health care setting experience.
• Graduation from a one- or two-year college.

Responsibilities

• Answer telephone inquiries and channel them appropriately.
• Assist with tracking and processing referrals.
• Assist with audits and chart reviews as assigned.
• Upload documents to the electronic medical records system.
• Provide feedback on process and workflow improvements.
• Assist with scheduling goals-of-care and admission visits.
• Work with the sales team to receive incoming referral information.
• Assist on weekends and holidays as needed.
• Perform other duties as assigned by the Director of Intake.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer match and 100% vesting after 90 days of employment.
• A culture emphasizing appreciation and valuing team members.
• Opportunity to be part of a rapidly growing national company, with possible position upgrades.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed