Intake Coordinator

Human Touch Home Health•Falls Church, VA

71d•Onsite

About The Position

Human Touch Home Health is seeking an organized, detail-driven, and customer-focused Intake Specialist to join our Falls Church, Virginia office. This is a full-time, in-office position for someone who understands how important accuracy, communication, and follow-through are in home health. Every new patient starts somewhere. A hospital sends a referral. A physician needs services arranged. A family is trying to figure out what happens next. And before our clinicians ever walk through a patient's front door, Intake helps make it happen. If you're organized, comfortable communicating with healthcare professionals, and good at keeping multiple referrals moving without letting details fall through the cracks, we want to meet you. This isn't just a data-entry position. As an Intake Specialist, you're helping determine whether we can safely and appropriately accept a patient for care—and then making sure everything needed to begin that care gets where it needs to go. You'll communicate with referral sources, physicians, hospitals, patients, families, clinicians, and internal departments to help move referrals from "received" to "ready for care." Some days will move fast. Referrals will come in. Phones will ring. Documents will be missing. Insurance will need to be verified. Someone will need an answer. That's why we're looking for someone who doesn't just see a problem and stop. We're looking for someone who asks: "What do we need to do to get this patient taken care of?"

Requirements

High School Diploma or GED Required
Proficiency in Microsoft Word, Excel, Outlook, and General Computer Systems
Strong Written and Verbal Communication Skills
Exceptional Attention to Detail
Strong Organizational and Time-Management Skills
Ability to Prioritize Multiple Referrals and Deadlines
Ability to Handle Confidential Patient Information Professionally
Dependable Attendance and Ability to Work Full-Time In Office in Falls Church, VA

Nice To Haves

Previous Intake, Healthcare Administration, Medical Office, or Home Health Experience Preferred
Home Health Intake Experience Strongly Preferred
Knowledge of Medicare, Medicaid, and Commercial Insurance Requirements Preferred
Experience With Insurance Eligibility Verification Preferred
Familiarity With Home Health Referral and Admission Processes is a Plus
WellSky Experience is a Plus

Responsibilities

Receive and process incoming home health referrals
Review referral documentation for completeness and accuracy
Enter patient and referral information accurately into company systems
Verify patient demographics and insurance information
Perform insurance eligibility and benefits verification
Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources
Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information
Coordinate with clinical leadership to determine whether referrals meet admission criteria
Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams
Maintain accurate referral status and follow up on pending referrals
Communicate professionally with patients and families regarding the intake process
Ensure documentation is completed according to agency, payer, and regulatory requirements
Maintain patient confidentiality and HIPAA compliance
Assist with tracking referral volume, admissions, pending referrals, and referral outcomes
Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions