Intake Coordinator N

Child & Family Service • Ewa Beach, HI

1d

About The Position

The Intake Coordinator conducts initial intakes with veterans and/or family members to screen for eligibility for the organization’s suicide prevention program. The coordinator works with the ‘Ohana Resiliency Center multidisciplinary team to coordinate case assignments and supports clients through telehealth, telephone, or in-person services.

The role manages intake calls and appointments, completes intake paperwork and psychometric screeners, schedules clients with appropriate program staff, documents intakes in the electronic health records (EHR) system, and maintains a client referral tracking system. The coordinator also supports program evaluation, community engagement, and referrals to internal and external resources.

The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with some evening and weekend hours.

Responsibilities

• Conduct initial intakes with veterans and/or family members and screen for eligibility for the suicide prevention program.
• Coordinate case assignments with the ‘Ohana Resiliency Center multidisciplinary team.
• Provide services via telehealth platform, telephone, or in person.
• Document detailed intakes in the electronic health records (EHR) system and maintain a comprehensive client referral tracking system.
• Prepare reports as requested by the Clinical Supervisor.
• Meet regularly with the Clinical Supervisor to coordinate case assignments and client activities at satellite locations and report referral-to-admission conversion rates.
• Provide ongoing program evaluation and recommendations to the Clinical Supervisor to support program growth and quality.
• Participate in and network with veteran community groups.
• Give presentations to community groups in the greater metropolitan and surrounding areas.
• Promote the success and reputation of the ‘Ohana Resiliency Center and its programs.
• Use knowledge of local community resources and provide warm hand-offs to case managers for veterans and families needing internal or external referrals.
• Manage intake calls and appointments; administer appropriate paperwork and psychometric screeners; and schedule clients with appropriate program staff for continued care.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed