Intake Coordinator

LSSI • Elgin, IL

18d

About The Position

The Intake Coordinator completes and coordinates assessments and treatment-planning documentation for clients entering assessment and residential programs. The role ensures documents are completed, reviewed, and signed within required timelines, maintains accurate and timely records, assesses client needs, identifies appropriate treatment options and additional services, and facilitates linkage to care. The coordinator is also expected to act professionally and treat clients, families, colleagues, and partner organizations with dignity, respect, honesty, and fairness.

Requirements

• High school diploma or equivalent required.
• Background check clearance required.
• Proficiency in EHR documentation and review required.
• Familiarity with accreditation and licensure standards required.
• Clear, comprehensible verbal and written communication skills.
• Strong organization, presentation, and computer skills, including experience with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) and related software.
• Valid driver’s license in good standing in the state of residence required.
• Access to reliable transportation required.
• Valid Illinois statutory minimum liability insurance coverage for bodily injury and property damage required.

Nice To Haves

• Bachelor’s or master’s degree in a social service field preferred.
• CADC preferred.
• LCSW or LCPC preferred.
• Three to five years of experience in a substance use field preferred.

Responsibilities

• Complete the Level of Care Assessment (LOC) and send it to an LCSW, LPC, or LPHA within one day of admission to the Assessment Program; obtain the final signature within 72 hours of admission.
• Close the Assessment Program and open the client into the Residential Program in the EHR after the LOC is completed.
• Complete the Treatment Planning Assessment (TPA) within 24 hours of admission to the Residential Program and send it to an LSW, LPC, or LPHA for review and signature; obtain the final signature within 72 hours of admission.
• Complete the initial treatment plan within 48 hours of admission to the Residential Rehab Program and send it to an LSW, LPC, or LPHA for review and signature; obtain the final signature within 72 hours of admission.
• Complete treatment plan reviews that document client progress toward established treatment goals, and launch, complete, and sign reviews within seven calendar days from the first signature by the required credential on the last approved treatment plan.
• Assess client needs and required services; identify and counsel clients on appropriate treatment options in light of their needs, available resources, and payment options; and evaluate treatment options for proper placement.
• Determine the need for additional services based on assessment and facilitate linkage to care.
• Accurately and promptly complete required screening, assessment, treatment-plan, continued-service-criteria, discharge-criteria, and other documentation.
• Demonstrate professional and positive behavior, carry out responsibilities with integrity, and treat clients, families, LSSI workforce members, and collaborative organizations or individuals with dignity, respect, honesty, and fairness.

Benefits

• On-demand flexible access to earned wages through Dayforce Wallet.
• Competitive salary based on relevant education, experience, and licensure; stated pay is $23–$25 per hour.
• Opportunity for advancement.
• Overnight pay premium available.
• For full-time employees: healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, a 403(b) plan, Employee Assistance Program, and flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED