Intake Coordinator

VOA Chesapeake and Carolinas•Baltimore, MD

25d•$51,000 - $51,000•Onsite

About The Position

The Intake Coordinator is primarily responsible for completing intakes for new residents and conducting new-arrival orientation classes. The coordinator may also review referrals to determine eligibility and suitability for program placement and assist with resident services, activities, programs, and case management as needed. This role serves as a liaison between referral sources and staff and maintains productive working partnerships. The coordinator reviews referrals from correctional institutions and parole or probation authorities, evaluates applicants for eligibility and suitability, and recommends placements based on available bed space. The role ensures screening, admission, and intake processes meet applicable requirements; maintains bed-count and resident records; represents the program to contracting agencies and community partners; and performs related administrative, coverage, training, and facility-support duties. The coordinator may drive on company business or transport clients as required. The position is full-time, based at RRC in Baltimore, Maryland, with a day shift and travel of up to 25%.

Requirements

Bachelor’s degree in corrections, human services, criminal justice, social work, or a related field.
Two years of experience providing community-based services to various populations.
Effective oral and written communication skills.
Ability to develop effective working relationships with residents, staff, and community partners.
Working knowledge of computer word-processing and spreadsheet programs.
Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
Ability to travel to assigned locations and perform the described physical tasks, including standing, bending, reaching, pushing, pulling, lifting, grasping, and climbing.
Ability to move and lift light objects up to 30 pounds.
Ability to operate office equipment requiring continuous or repetitive hand and arm movements.
Ability to remain seated for extended periods.

Nice To Haves

Experience with community corrections services is preferred.
Experience in case management, treatment, and services with individuals is a plus.
Strong organizational skills, problem-solving skills, and judgment are desired.

Responsibilities

Complete intakes for new residents and conduct new-arrival orientation classes.
Review referrals from correctional institutions and parole or probation authorities to assess eligibility and suitability, and recommend applicants for placement based on available bed space.
Ensure screening, admission, and intake processes meet or exceed applicable federal, state, local, and contractual requirements.
Coordinate, document, and maintain records of agency bed count and resident termination.
Ensure resident and program records are created and maintained according to policies, procedures, contractual terms, and regulatory requirements.
Represent the program to contracting agencies regarding admission criteria and space availability to maximize facility occupancy.
Develop and maintain outreach services and positive working relationships with contract staff, community agencies, and other local and professional resources.
Perform administrative tasks, including preparing admission and denial correspondence, tracking applicant decisions and placements, preparing reports, maintaining resident-file records, and submitting recommendations.
Participate in Program Review Team meetings.
Conduct investigations related to Center Disciplinary Procedures as directed.
Perform coverage duties as needed, including alcohol and drug testing, issuing incident reports, maintaining logs and records, screening visitors, and responding to inquiries from family members and parole or probation authorities.
Attend required outside conferences, seminars, in-service training, staff meetings, and other work-related meetings and functions.
Maintain working knowledge of VOAC policies, procedures, operational procedures, and contractual obligations established by the Federal Bureau of Prisons and ACA standards.
Drive on company business and transport clients as required.
Participate in pre-service and in-service staff training as directed and complete required annual training.
Represent the program professionally to the community and general public.
Assist with resident services, activities, programs, and case management as needed.
Support effective release planning and resident participation and successful completion of the program.