Intake Coordinator

Lymphedema Therapy Specia•Houston, TX

19d•$20 - $28•Onsite

About The Position

The Intake Coordinator is a patient-facing, in-office front-desk role at Lymphedema Therapy Specialists, Inc. (LTS). The position supports patient onboarding and helps ensure that each patient’s first interactions with the organization are welcoming, compassionate, and efficient. The coordinator manages incoming referrals, verifies insurance coverage, obtains prior authorizations, guides patients through intake, maintains accurate EHR/EMR records, and coordinates with clinical and administrative teams to support timely scheduling and care transitions. The role works with patients, referral sources, insurance representatives, billing staff, and clinic managers to streamline intake processes and address barriers that could delay care. The ideal candidate is organized, attentive to detail, an effective communicator, and committed to serving patients with empathy and professionalism. LTS describes its workplace as mission-driven and guided by faith, love, unity, generosity, integrity, and excellence. This is an hourly, non-exempt position eligible for overtime. Compensation is competitive and commensurate with experience, credentials, and qualifications; the listed salary range is $20.00–$28.00, DOE. The position is in office.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills to interact effectively with patients, families, and healthcare team members.
Compassionate, empathetic, patient-centered approach.
Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced clinical environment.
Understanding of HIPAA regulations and commitment to patient confidentiality.
Adaptability to new procedures, technologies, and team dynamics; willingness to learn and grow through feedback.
Strong organizational skills and attention to detail.
Time-management and prioritization skills in a fast-paced clinical setting.
Ability to adapt to changing schedules, manage multiple responsibilities, and remain professional under pressure.
Alignment with LTS’s mission, vision, and core values, including integrity, service, and excellence.
Ability to meet the listed physical requirements, including prolonged desk and computer work, frequent data entry and paperwork handling, and occasional movement or lifting of lightweight office items.

Nice To Haves

Three to five or more years of experience in medical intake, scheduling, or a similar healthcare role is strongly preferred.
Experience with Electronic Health Records (EHR) and Practice Management systems; AdvancedMD experience is highly desirable.
Thorough understanding of insurance benefits and medical billing, including claims submission, denials, and patient financial responsibility.

Responsibilities

Coordinate provider schedules across multiple locations to ensure efficient appointment flow.
Manage and update ongoing treatment schedules to support continuity of care.
Respond promptly to incoming referrals and patient inquiries from physicians, the website, phone, and other sources.
Enter patient demographics and insurance details accurately into the EHR/EMR system.
Collaborate with billing and clinic managers to ensure scheduling aligns with insurance and clinical requirements.
Communicate regularly with marketing and referral sources about patient updates and scheduling status.
Audit appointment schedules to confirm compliance with payer and clinical guidelines.
Process payments, including co-pays and DME payments, and assist patients with payment arrangements.
Maintain an accurate referral log, including communications and intake progress.
Educate patients about lymphedema and LTS’s treatment approach, with support from internal training.
Ensure HIPAA compliance and complete timely documentation of intake activities.
Coordinate across departments to support patient onboarding and care transitions.
Identify and resolve intake-related issues and escalate complex cases when necessary.
Provide a compassionate and informed first point of contact to support a positive patient experience.
Model compassion, service, humility, and excellence in alignment with LTS’s spiritual mission.
Perform other tasks assigned by a manager, supervisor, or company officer, including tasks beyond standard responsibilities.