Intake Coordinator (Full time 2pm-10pm)

American Addiction Centers•North Kingstown, RI

8d•Onsite

About The Position

The Intake Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information to help determine an appropriate level of care. The coordinator welcomes clients and their families, explains treatment and intake processes, responds to questions, and establishes a respectful, supportive rapport. The position also verifies insurance benefits and documents intake and insurance information in Salesforce and Aura. This role is based at AdCare of Rhode Island, a 59-bed inpatient alcohol and drug treatment center in North Kingstown, Rhode Island. The position is full-time, scheduled from 2 p.m. to 10 p.m. Intakes may be scheduled at short notice, so schedule flexibility is necessary; advance notice will be provided when possible. The work environment is indoors and climate-controlled, with occasional exposure to outdoor weather and moderate noise. All positions require a TST, MMR Titer, successful pre-employment drug screening, and satisfactory criminal background records check. American Addiction Centers states that it provides equal employment opportunities and reasonable accommodations as required by applicable disability discrimination laws.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to pass a pre-employment drug screening and receive a satisfactory criminal background records check.
TST and MMR Titer required.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
Close vision to view computer monitors, read documents, and operate copy and fax machines; distance vision to drive an automobile if driving is required.

Nice To Haves

Google office products experience.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members to the facility, explain the intake process, answer treatment questions, and seek supervision when unable to answer.
Treat clients, families, and staff with respect and dignity, maintaining professional boundaries in stressful interactions.
Explain levels of care to potential clients, family members, the Call Center, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis and active suicidal or homicidal concerns.
Immediately contact the Charge Nurse to assess serious medical conditions and follow orders from medical staff.
Accurately and concisely document intake information in systems such as Salesforce and Aura before leaving the shift.
Alert Clinical Managers about referral sources requiring follow-up, such as EAP, First Responder, or Probation referrals.
Follow procedures for clients’ valuables and money, submit required documentation, and place valuables and money in the Intake Safe before leaving the shift.
Verify benefits with insurance representatives, including clarifying requested information and plan coverage details; seek clarification or a supervisor when quoted information appears incorrect.
Document insurance representative name, call date and time, and benefit summary information in Salesforce.
Report workload or staff-coverage problems and delays to the direct supervisor.