Intake Coordinator (Full time 2pm-10pm)

American Addiction Centers•North Kingstown, RI

7d•Onsite

About The Position

The Intake Admissions Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information so an appropriate level of care can be determined. The coordinator welcomes clients and families, explains the intake process and available levels of care, and answers questions or seeks supervision when needed. The role also screens for exclusionary criteria and escalates serious medical concerns to the Charge Nurse. The coordinator completes accurate documentation in systems including Salesforce and Aura, verifies insurance benefits, and follows procedures for clients’ valuables and money. The position requires professionalism, empathy, flexibility in response to last-minute intakes and schedule changes, and coordination with clinical managers and medical staff. The role is based at AdCare of Rhode Island, a 59-bed inpatient alcohol and drug treatment center in North Kingstown, Rhode Island.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to sit and use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
Close vision sufficient to view a computer monitor, read documents, and operate copy and fax machines.
Distance vision required to drive an automobile if driving is a job requirement.
All positions require a TST, MMR Titer, ability to pass a pre-employment drug screening, and satisfactory criminal background records check.

Nice To Haves

Google office products experience is a plus.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members, explain the intake process, answer questions about treatment, and seek supervision when unable to answer.
Build positive rapport and treat clients, families, and staff with respect and dignity, maintaining professionalism in stressful situations.
Explain available levels of care to potential clients, family members, call center personnel, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis or active suicidal or homicidal risk, and immediately contact the Charge Nurse regarding serious medical conditions.
Follow orders from Medical Staff.
Accurately and concisely document intake information in systems including Salesforce and Aura before leaving the shift.
Alert Clinical Managers about referral sources requiring follow-up, such as EAP, first responder, or probation referrals.
Adapt to last-minute intakes and schedule changes; provide as much notice as possible when work schedules change.
Follow procedures for clients’ valuables and money, submit required documentation, and place valuables and money in the Intake Safe before leaving the shift.
Ensure insurance representatives understand the information being requested and obtain benefit details, including level of care, network status, plan limits and coverage, deductibles, out-of-pocket amounts, pre-certification requirements, penalties, claims information, and prescription vendor details.
Document insurance representatives’ names and call dates and times in Salesforce, complete verification of benefits, seek clarification or a supervisor when needed, and document benefit summaries in Salesforce.
Perform assigned responsibilities professionally and report workload or staff-coverage problems or delays to the direct supervisor.