Intake Coordinator

Propel Autism•College Park, GA

About The Position

The position is described as the operational leader of an assigned Propel Autism clinic, partnering closely with the Clinical Director to support clients, families, and employees. The role oversees day-to-day non-clinical operations, family onboarding and intake, scheduling support, employee onboarding and engagement, technology support, facilities, safety, compliance, and operational processes. The position also collaborates with clinic leadership and departments including Human Resources, Talent Acquisition, Billing, Scheduling, and Executive Leadership to maintain efficient operations and a positive clinic experience.

Requirements

At least 1 year of experience in operations, healthcare administration, office management, or multi-department coordination.
Experience in ABA, behavioral health, healthcare, or pediatric services.
High school diploma or GED.
Experience supporting client scheduling or intake coordination.
Supervisory or team leadership experience.
Strong organizational and project management skills.
Excellent communication and interpersonal skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Office Suite and Google Workspace.
Ability to learn and effectively use Central Reach, Paycom, and other operational systems.

Nice To Haves

Undergraduate degree in a related field.
Experience with practice management software; Central Reach is preferred.

Responsibilities

Oversee the daily non-clinical operations of the assigned clinic and partner with the Clinical Director to remove operational barriers to client care.
Maintain a safe, organized, welcoming, and efficient clinic environment; monitor workflows and identify opportunities to improve efficiency and family experience.
Assist with implementing operational processes and company initiatives, and support operational needs during growth or increased client demand.
Welcome prospective families, coordinate clinic tours, and introduce Propel Autism services.
Coordinate client intake, manage service agreements, and ensure required documentation is completed accurately and maintained appropriately.
Collaborate with Scheduling, Clinical Leadership, and Billing to support the transition from intake to active services, while serving as an operational resource for families.
Provide backup scheduling support, assist with schedule adjustments, collaborate with Clinical Leadership to optimize schedules and continuity of care, and communicate scheduling changes as needed.
Coordinate onboarding for new clinic employees and ensure they have necessary equipment, workspace, system access, and resources.
Partner with Human Resources, Talent Acquisition, and Clinical Leadership throughout employee onboarding.
Foster a positive clinic culture and coordinate appreciation events, recognition programs, celebrations, and team-building activities.
Promote employee engagement initiatives and partner with clinic leadership to support morale and retention.
Provide first-level operational technology support, troubleshoot issues with tablets, printers, Central Reach, internet, and basic hardware, and coordinate escalations with IT vendors and support teams.
Assist employees with operational technology questions and system access.
Manage day-to-day facility needs, including preventative maintenance, repairs, vendor services, equipment upkeep, and inventory of operational and office supplies.
Keep the clinic clean, organized, functional, and welcoming; coordinate approved facility improvements and maintenance projects, and report facility concerns for timely resolution.
Maintain compliance with company policies and procedures and support adherence to HIPAA, OSHA, and applicable federal, state, and local regulations.
Assist with operational audits, compliance initiatives, emergency preparedness, workplace safety, and required operational documentation and records.
Collaborate with clinic leadership and relevant departments, communicate operational updates, identify continuous-improvement opportunities, and support leadership-assigned special projects.