Intake Coordinator

The Elizabeth Hospice • Escondido, CA

31d • $25 - $27 • Onsite

About The Position

The Intake Coordinator answers inquiries and follows up in a timely manner, providing excellent customer service and proper phone etiquette. The role takes ownership of inquiries and schedules care plan visits for patients across the life span, including perinatal, pediatric, and adult patients, in accordance with department and agency expectations. The coordinator serves referral sources and patients and families, processes referrals, documents inquiry and admission information, verifies hospice benefits, and coordinates scheduling and service transitions.

The Elizabeth Hospice is a nonprofit hospice serving San Diego County and southern Riverside County. The position is based in Escondido, California, with infrequent travel, if any. The work schedule is Monday, Tuesday, Wednesday, Friday, and Saturday, 8:00 a.m.–5:00 p.m. Holiday coverage from 8:00 a.m.–5:00 p.m. is required for at least two shifts per year. The listed compensation is $25–$27 per hour, subject to experience and qualifications.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a healthcare or call center environment.
• Excellent verbal and written communication skills.
• Ability to answer phones, maintain patient referral records, and schedule appointments.
• Strong organizational skills and ability to manage multiple responsibilities simultaneously.
• Demonstrated ability to work with a variety of people and use problem-solving skills effectively.
• Demonstrated commitment to the hospice philosophy of care.
• Proficiency with office software applications and customized call center applications.
• Ability to work weekends and holidays.
• Strong attention to detail.
• Ability to work in a results-oriented team environment.
• Current California driver's license and proof of auto insurance.

Nice To Haves

• Spanish bilingual ability is preferred.

Responsibilities

• Answer inquiries and follow up in a timely manner, taking ownership of each inquiry.
• Maintain professional relationships with referral sources, including hospitals, skilled nursing facilities, assisted living facilities, RCFEs, physician associations, and independent medical clinics and offices, and meet customer needs.
• Explain hospice benefits and services to patients and families as needed.
• Process new referrals received by telephone, email, fax, and web-based portals.
• Document all inquiries in the patient database.
• Schedule care plan visits and record them in the scheduler.
• Obtain history and physical (H&P) and other data for admission referrals, and accurately record the information.
• Contact physicians, patients, families, and case managers to schedule admission presentations.
• Verify Medicare and Medicaid hospice benefits.
• Schedule and convey necessary information to admissions nurses, social workers, and managers.
• Follow up daily on pending charts.
• Represent the agency professionally and foster trusting relationships with patients, families, and customers.
• Assist with implementation and coordination of services for patients discharging from a facility to begin services with The Elizabeth Hospice.
• Perform other duties and special projects as assigned.

Benefits

• Benefits package with multiple plan offerings and generous employer contribution.
• 401(k) retirement plan with employer match.
• Supportive work culture that encourages work-life balance.
• Paid time off, paid holidays, and a floating holiday.
• Employee development program managed by the in-house education department, supporting individualized orientation and professional growth needs.
• Tuition reimbursement program.
• Monthly mileage reimbursement.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED