Intake Coordinator

Brockton Area Multi-Servi•Brockton, MA

About The Position

The CBHI Intake Coordinator is the central point of entry for referrals into BAMSI’s Children’s Behavioral Health Initiative programs. The role supports timely, compassionate connections between children and families and appropriate services, including Community Service Agency (CSA), Family Support & Training (FS&T), Family-Based Intensive Treatment (FBIT), and Home-Based Team services. The coordinator reviews and triages referrals, communicates with families, maintains referral records and waitlists, supports insurance and billing processes, and helps ensure accurate reporting and compliance with agency and funding requirements. Based with the Brockton CSA / Home-Based Team, the coordinator works collaboratively with Program Directors, clinicians, billing staff, and quality management teams. The position also includes family outreach and satisfaction calls, participation in supervision and professional development, and support for families navigating behavioral health systems and care options. The role requires sensitivity to families experiencing stress or crisis, attention to confidentiality, and compliance with agency policies and procedures.

Requirements

Master’s degree in a Human Services or related field.
At least two years of experience working with youth and families with behavioral health or mental health needs.
Experience navigating child- and family-serving systems.
Experience advocating for youth and families involved in behavioral health services.
Strong understanding of Family Systems Theory.
Excellent organizational, communication, and interpersonal skills.
Ability to work independently and collaborate effectively within a team.
Strong attention to detail and ability to manage multiple priorities.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
Demonstrated sensitivity to cultural diversity and ability to work effectively with families from varied backgrounds.
Ability to respond effectively to families experiencing stress or crisis.
Team-oriented mindset and commitment to continuous learning and professional growth.
Valid driver’s license and reliable transportation.

Nice To Haves

Familiarity with Wraparound principles and Systems of Care philosophy.

Responsibilities

Serve as the primary point of contact for referrals to CSA, FS&T, FBIT, and Home-Based Team services.
Review, process, and triage referrals according to program eligibility and service specifications.
Contact families to explain available services, gather information, and obtain consent to engage in services.
Monitor incoming referrals and manage the CBHI referral email system.
Maintain referral logs, waitlists, and tracking systems to support timely access to services.
Conduct outreach calls to families on waitlists and provide updates about service availability.
Make quarterly and as-needed family satisfaction calls and share results with Program Directors.
Support families as they navigate behavioral health systems and available care options.
Verify insurance eligibility through online portals and coordinate with billing staff to confirm coverage.
Provide backup coverage for insurance authorization processes as needed.
Collaborate with Billing Specialists and Quality Coordinators to run reports and maintain accurate referral data.
Enter required data into state reporting systems and comply with funding source requirements.
Ensure records, reports, and documentation meet BAMSI and Managed Care Entity standards.
Participate in individual and group supervision sessions, staff meetings, trainings, and professional development opportunities.
Collaborate with Program Directors regarding referral management, staffing capacity, and waitlist reviews.
Maintain confidentiality and comply with agency policies and procedures.
Perform other duties as assigned.