Intake Coordinator
About The Position
Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes. Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service. We are seeking a compassionate, capable, and dependable Full-Time Intake Coordinator to join our team at our corporate office in Long Beach. The Intake Coordinator plays an essential role in converting new referrals, guiding clients and families through the onboarding process, and maintaining strong relationships with referral sources. This position helps ensure each new client receives a smooth, timely, and supportive intake experience from the first point of contact through the transition to care.
Requirements
- Associates Degree or equivalent combination of relevant education and experience.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced environment.
- Comfortable managing a high volume of calls and client interactions.
- Strong attention to detail and organizational skills.
- Must be at least 18 years of age.
- US Work Authorization
- Ability to pass a background check and reference check.
Nice To Haves
- Fluency in both English and Spanish preferred.
Responsibilities
- Manage new referrals in accordance with department standards and company guidelines.
- Conduct timely outreach to prospective clients, families, and referral sources.
- Maintain accurate and up-to-date client status information.
- Partner with referral sources to obtain updated client information and support successful conversion.
- Educate clients and families on available services to support a successful transition to care.
- Document intake activities accurately and as directed.
- Communicate relevant client information to the staffing team to support an appropriate caregiver match.
- Help ensure clients and families feel informed, supported, and confident throughout the onboarding process.
- Respond to referral emails and inquiries in a timely and professional manner.
- Provide referral sources with timely updates regarding client and family outreach.
- Maintain referral source portals with current and accurate information.
- Build and maintain positive working relationships with referral sources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
