Intake Coordinator

The Salvation Army USA Central Territory • Grand Rapids, MI

27d • Hybrid

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

Requirements

• High School Diploma or Equivalent
• Supervisory experience required
• Computer literacy required
• Valid driver's license and ability to qualify for TSA insurance
• Commitment to Christian principles
• Leadership and supervisory capabilities
• Strong organizational and documentation skills
• Excellent communication and interpersonal abilities
• Database management proficiency
• Community outreach experience
• Ability to speak, hear, and see clearly
• Manual dexterity for computer operation
• Capability to lift/move up to 20 pounds

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)

Benefits

• Accrued sick and vacation time
• Medical benefits
• Dental benefits
• Vision benefits
• Hearing benefits
• Voluntary life insurance
• Supplemental insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED