Intake Coordinator

CHILDREN'S HEALTHCARE OF ATLANTA CARDIOLOGY•Atlanta, GA

3d•$0 - $25•Hybrid

About The Position

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, provides comprehensive pediatric cardiology services for patients from before birth to age 21. The Intake Coordinator serves as the primary point of contact and administrative intake coordinator for new and established patients and their family members. The role supports care coordination by handling customer service, administrative, and scheduling needs and liaising between patients, families, administrative staff, and clinical staff across multiple departments. The position begins with 4–6 weeks of in-person training at the corporate office, after which the employee may have the opportunity to work remotely in accordance with remote-work requirements. A remote or hybrid arrangement may be offered based on business needs and employee performance, and may be modified at any time. Periodic onsite attendance is required for training, meetings, organizational events, and other business needs. Employees who pass a company-approved Qualified Interpreter exam after training may receive additional pay while maintaining an active certification.

Requirements

High school diploma or GED equivalent.
Healthcare experience, including understanding of medical terminology.
At least 2–3 years of experience in an ACD healthcare call center environment.
Strong oral and written communication skills.
Proficient computer skills with a high degree of accuracy.
Excellent customer service skills, good judgment, and problem-solving ability.

Nice To Haves

Associate’s degree.
Medical Assistant experience or qualification.
Scheduling experience.
EMR or Epic experience.
Bilingual ability.

Responsibilities

Provide superior customer service by listening and communicating professionally and effectively on every call.
Handle 40–60 incoming calls per day through inbound ACD for appointment requests, directions, and other inquiries.
Schedule patient appointments for designated departments, including appointments involving medical procedure directives received by fax, phone, or other instructions, and contact doctors’ offices to resolve discrepancies.
Transfer and route calls appropriately to triage nursing, physicians, financial assistance, and other personnel or departments.
Collect or confirm patient demographic and insurance information and accurately enter data into the department’s scheduling system.
Give patients accurate, detailed information about appointment preparation, scheduled arrival times, directions, and other relevant information, and take appropriate action in response to questions.
Page on-call physicians with consult information and maintain documentation.
Monitor physician and clinic schedules daily.
Maintain current knowledge of insurance authorizations and referral needs and follow company procedures to involve the appropriate departments for assistance.
Meet departmental goals and assigned weekly and monthly individual goals.
May prepare outgoing correspondence, including New Patient Packets.
Perform other administrative duties as assigned.