Intake Coordinator

Luminary Hospice•South Bend, IN

19d

About The Position

The Intake Coordinator manages all aspects of the patient intake process, including building and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and overseeing insurance verification and authorization. The role coordinates daily referrals and intake operations, ensures compliance with applicable requirements, and supports patients’ transition to home hospice care through education, care-plan initiation, and coordination with service providers. The coordinator also monitors referral trends and community perceptions, helps identify opportunities to improve services, and maintains working knowledge of contractual relationships and community resources.

Requirements

Three to five years of health care experience is preferred.
Ability to market and interact tactfully with internal and external customers and the community.
Proficiency in MS Office applications and ability to learn department- and job-specific software systems.
Organizational skills.
Effective verbal and written communication skills.
Analytical skills for problem-solving.
High attention to detail and a high degree of accuracy.

Nice To Haves

At least one year of experience with Medicare Hospice Certification and CHAP guidelines is preferred.
Three to five years of health care experience is preferred.

Responsibilities

Coordinate daily patient referral and intake operations, including oversight of intake policies and their implementation.
Ensure compliance with state, federal, and CHAP referral and intake requirements.
Implement improved work methods and procedures so patients are admitted according to policy.
Establish and maintain positive working relationships with current and potential referral sources.
Support patients’ transition to home care through patient education and preparation for home hospice care, initiation of the plan of care, and coordination with multiple service providers.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Build and monitor community and customer perceptions of Luminary Hospice as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Provide input to identify opportunities for additional or improved services that address unmet customer needs.
Maintain working knowledge of Luminary Hospice of Indiana, LLC contractual relationships and ensure admissions follow contract provisions.
Participate in quality assessment performance improvement teams and activities as assigned.
Maintain working knowledge of community resources and help referral sources access resources when Luminary Hospice does not provide the needed services.
Perform other duties as assigned.