BWH Intake Coordinator FT

Meadows of Wickenburg • Woburn, MA

2d

About The Position

The Intake Coordinator handles intake, billing, and receptionist responsibilities for the program and provides administrative assistance to the Program Manager as needed. The role facilitates admissions to the partial hospital by interacting with potential patients and performing triage, assessment, and intake procedures. It also involves interviewing prospective clients and their families to collect clinical history and provide information, verifying insurance benefits, obtaining authorizations for levels of care, handling billing, and communicating across hospital departments to facilitate admissions. The Intake Coordinator maintains census by coordinating successful admissions to inpatient programs and performs other duties as assigned by the supervisor.

Requirements

• Excellent communication, customer service, and time management skills.
• Strong Microsoft Office skills, including Outlook and Excel.
• Ability to assess a client’s hospital needs through conversation with a referral source.
• Understanding of mental illness, common diagnoses, and behaviors.
• Ability to maintain a calm and respectful demeanor when handling difficult people or situations.

Responsibilities

• Facilitate partial hospital admissions by interacting with potential patients and performing triage, assessment, and intake procedures.
• Interview prospective clients and their families to collect additional clinical history and provide information.
• Verify insurance benefits, obtain authorizations for levels of care, and handle billing.
• Communicate with individuals and departments within the hospital to facilitate admissions.
• Maintain census by coordinating successful admissions to inpatient programs.
• Handle receptionist responsibilities and provide administrative assistance to the Program Manager as needed.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed