BWH Unit Secretary FT

Meadows of Wickenburg•Brookline, MA

About The Position

Performs unit clerical and supportive tasks that assist unit programming, patients, and unit management. Organizes and coordinates information, records, and reports in accordance with hospital and unit policy. Welcomes patients, visitors, and personnel and provides information appropriate to their requests. Supports communication, medical-record administration, and unit maintenance while safeguarding patient confidentiality. The role also includes general clerical work and other duties as requested by a supervisor.

Requirements

High school education or GED.
Strong interpersonal, organizational, and clerical skills.
Ability to provide customer service to internal and external customers.
Ability to listen, process information, and communicate orally and in writing in English.
Ability to initiate actions, take responsibility, suggest improvements, and solve problems within the scope of the job.
Ability to understand and comply with government, regulatory, and company rules.
Ability to record, report, and maintain confidential information and respond to information requests.
Ability to complete assigned work acceptably within the allotted time with minimal prompting.
Ability to sit for up to 6 hours, climb stairs, walk between buildings, see and speak clearly, and carry up to 25 pounds for short distances.
Ability to use telephones extensively, communicate and relay clear written messages, use a computer keyboard and calculator, read and process information, and input and retrieve information from computers and files.
Ability to hear alarms and pages.

Nice To Haves

Related work experience preferred.

Responsibilities

Organize and coordinate the flow of information, records, and reports according to hospital and unit policy.
Greet patients, visitors, and personnel arriving on the unit and provide information appropriate to their requests.
Maintain communication about patient locations, including contacting the Admissions Office as needed.
Distribute written correspondence, lab tests, patient diet information, and other materials to the appropriate departments.
Communicate clearly during emergency and stat situations.
Maintain the unit bulletin board and patient discharge board.
Answer phones, record messages, and distribute messages.
Facilitate Multidisciplinary Treatment Planning sessions by providing Treatment Plan Forms.
Initiate, assemble, and maintain patient records; ensure appropriate supplies of stationary types are available in medical records.
Prepare patient records for transfer and prepare discharged patient charts for delivery to Medical Records.
Protect the confidentiality of medical records and review records daily to ensure they are in the appropriate order.
Participate in medical-record audits as requested and scan necessary documents into the patient electronic health record.
Participate in unit maintenance activities, interact with patients as appropriate under nursing instruction, and meet routinely with the Nurse Manager to address and monitor daily routines and follow-through.
Maintain an appropriate inventory of unit supplies.
Demonstrate professionalism, attendance, punctuality, and proper use of earned time; participate in own performance evaluation.
Type, file, scan, and perform other clerical duties.
Perform other duties as requested by the supervisor.