Secretary, Unit

AHMC Healthcare•Whittier, CA

About The Position

The Unit Secretary reports to the Nursing Unit Director and receives assignment and direction from the Charge Nurse or Registered Nurse. The role assists with planning, implementing, and evaluating activities at the nursing station through clerical, receptionist, and/or cardiac monitoring duties, and helps maintain the unit’s physical environment. The Unit Secretary supports the hospital’s mission and vision, emphasizing customer relations, and considers patients’ age, spiritual needs, and cultural diversity in unit communication and organization. This is a non-licensed position. Training and skills enable the employee to interpret basic cardiac rhythms and alert the RN to significant rhythm changes or common dysrhythmias. The position contributes to safe, quality care and positive patient outcomes.

Requirements

High school graduate or equivalent.
BLS certification.
Training and skills to interpret basic cardiac rhythms and recognize and alert the RN to significant rhythm changes or common dysrhythmias.

Nice To Haves

One year of experience in an acute care setting.
Completion of a medical terminology course.

Responsibilities

Accurately transcribe physician orders in a timely manner.
Ensure the complete medical record is sent to H.I.M. after patient discharge.
Receive and document telephone inquiries and follow through appropriately.
File chart forms, duplicate medical records as needed, order supplies, and follow through on maintenance requests.
Complete order requisitions.
Accurately complete charges for observation patients.
Conduct interactions professionally and use courteous, helpful, and prompt phone etiquette.
Contribute to team efforts by assisting coworkers and offering constructive suggestions.
Respond promptly and pleasantly to inquiries and work to understand and meet the needs and expectations of patients and other customers.
Maintain a quiet work environment in the nursing station.
Participate in unit performance-improvement activities.
Perform additional duties in different areas of the department as needed.
Follow hospital and department policies and demonstrate the team concept.
Participate in group projects and staff meetings, offering suggestions to improve the work environment and productivity.
Communicate with the supervisor about equipment, supply, or procedure problems and request assistance when appropriate.
Maintain confidentiality, address problems as they arise, and project a positive professional image through appearance and behavior.
Attend at least 75% of staff meetings or read and initial the minutes.
Complete assigned work within the shift and comply with the time and attendance policy.
Maintain a clean and neat work environment.
Complete annual safety and ethics updates and general and departmental orientation within established time frames.
Attend at least 75% of in-service programs.