Intake Coordinator

Alliance Spine and Pain Centers•Marietta, GA

32d•Onsite

About The Position

Alliance Spine & Pain is seeking an Intake Coordinator to join their team. This full-time position offers a competitive compensation package, comprehensive medical benefits, a generous 401(k) plan, paid time off, and eight paid holidays. The role involves participating in patient care by efficiently and professionally managing all incoming and outgoing referrals. This is an opportunity to grow your career alongside top providers in the field.

Requirements

High school diploma or GED required.
At least 2 years of experience in a medical office.
Strong customer service skills.

Responsibilities

Execute a clearly defined workflow to on-board and schedule new patients.
Handle 75+ inbound telephone calls a day with a patient friendly voice.
Communicate with referring offices and physicians to schedule new patient appointments and verify benefits.
Advise patients to call and schedule appointments.
Follow up on referrals to ensure appointments are made.
Obtain medical records, scan records into patient’s chart, and attach referrals.
Forward all Worker’s Compensation referrals to the Worker’s Compensation Referral Coordinator.
Send and follow up on all imaging referrals, ensuring patients have completed imaging before their next scheduled appointment.
Send denied referrals to the surgical scheduler.
Receive, review, and process all new patient referrals.
Obtain any missing documents, follow referral guidelines, save referral, imaging, and notes to the patient’s chart.
Verify patient’s insurance.
Create incoming referrals.
Call patients to schedule appointments.
Send registration packets.
Quickly and efficiently schedule imaging appointments with outside clinics.
Perform other duties as assigned.