Intake Coordinator

Heart to Heart Hospice•San Antonio, TX

70d

About The Position

Heart to Heart Hospice provides compassionate care to patients with life-limiting illnesses and their loved ones. The Intake Coordinator directs daily patient referral and intake operations, initiates and maintains patient records and workflow in the EMR, and supports compliance with applicable regulations and standards. The role also builds relationships with referral sources, tracks referral trends, contributes to service planning and quality improvement, and helps connect referral sources with community resources when hospice services are not provided.

Requirements

Three to five years of experience in health care; hospice operations experience is preferred.
Admissions/intake and customer service experience.
Valid driver’s license and automobile insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Nice To Haves

A degree in health care or a related field is preferred.
Experience in hospice operations is preferred.

Responsibilities

Direct daily patient referral and intake operations, including participating in establishing and implementing intake policies.
Initiate patient charts in the EMR and maintain workflow.
Maintain the census, pending admissions, red flag, journey’s end, and care plan meetings on the stand-up board.
Ensure compliance with applicable state, federal, and CHAP referral and intake requirements.
Establish and maintain positive working relationships with current and potential referral sources, and build and monitor community and customer perceptions of Heart to Heart Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain comprehensive working knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment performance improvement teams and activities.
Maintain comprehensive working knowledge of community resources and assist referral sources in accessing them when Heart to Heart Hospice does not provide the services.
Submit all documentation in a timely manner.
Perform other duties as required.