Intake Coordinator

New England Life Care•Canton, MA

20d•$20 - $22•Hybrid

About The Position

New England Life Care (NELC), a nonprofit home infusion therapy provider serving hospital systems across Maine, New Hampshire, Massachusetts, and Vermont, is hiring full-time Intake Coordinators. This entry-level role coordinates care for patients receiving home infusion therapy. A Senior Intake Coordinator will serve as the official mentor. Training is fully onsite; partial work from home may be available after training is complete. The schedule is normally Monday through Friday, 8 a.m. to 5 p.m. After training, employees participate in a weekend rotation, typically once every three to six weeks, and must also work holidays on a rotating schedule. The position has a career ladder, with potential advancement to Senior Intake Coordinator and then Lead Intake Coordinator based on performance, development, engagement, and contributions to departmental and organizational activities. The posting says promotion to Senior Intake Coordinator would generally be expected in two to five years for candidates who meet the defined criteria.

Requirements

Good verbal and written communication skills.
Good organizational skills.
Good customer service skills.
Attention to detail.
Positive, team-oriented approach.
Ability to work holidays on a rotating schedule.
Strong computer skills, including working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Knowledge of HIPAA Privacy and Security Regulations.
Four to five years of healthcare administrative experience.
Associate degree.
Knowledge of medical terminology.

Responsibilities

Compile an accurate initial Patient Profile for each therapy and distribute it to the appropriate healthcare team members for processing.
Answer incoming calls for the Intake Workgroup, document calls in an email to appropriate staff, and record them in the patient file where appropriate.
Communicate and document new referrals and ongoing patient issues with pharmacy, reimbursement, materials management, and delivery staff.
Collaborate with the Liaison/Care Coordination team to support efficient patient discharge.
Communicate patient requirements and status changes to appropriate infusion and reimbursement team members and internal or external nursing staff.
Document patient-related information and conversations in the patient’s clinical record as updates are received.
Communicate changes in supply requirements for active patients resuming therapy to Pharmacy and the Patient Service Representative (PSR).
Document and process requested deliveries through SOP S015 (Time Commitment Process).
Update errors in patient files identified through daily reports, including referral sources and access information.
Follow NELC policies and procedures in conducting company business.
Develop an understanding of insurance coverage with guidance from a Senior Intake Coordinator and/or Supervisor.