Intake Coordinator

Propel Autism•College Park, GA

About The Position

The posting describes an Operations Manager responsible for the day-to-day operational success of an assigned Propel Autism clinic. The role partners closely with the Clinical Director to support clients, families, and team members by maintaining efficient operations, compliance, staff support, and a positive clinic culture. It oversees scheduling support, family onboarding, facility management, technology, employee engagement, and operational processes so the clinical team can focus on client care. The position coordinates clinic operations and client intake, including tours for prospective families, onboarding documentation, and collaboration with Scheduling, Clinical Leadership, and Billing. It also provides backup scheduling support; coordinates onboarding for new employees; supports employee engagement; handles first-level technology support; manages facilities, supplies, vendors, and maintenance; and assists with safety, compliance, audits, and operational initiatives. The role collaborates with clinic leadership and other departments to resolve operational barriers and improve clinic processes and the family experience.

Requirements

At least 1 year of experience in operations, healthcare administration, office management, or multi-department coordination.
Experience in ABA, behavioral health, healthcare, or pediatric services.
High school diploma or GED.
Experience supporting client scheduling or intake coordination.
Supervisory or team leadership experience.
Strong organizational and project management skills.
Excellent communication and interpersonal skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Office Suite and Google Workspace.
Ability to learn and effectively use Central Reach, Paycom, and other operational systems.

Nice To Haves

Undergraduate degree in a related field.
Experience with Central Reach.

Responsibilities

Oversee daily non-clinical operations of the assigned clinic and partner with the Clinical Director to remove operational barriers affecting client care.
Maintain a safe, organized, welcoming, and efficient clinic environment; monitor workflows and identify opportunities to improve efficiency and family experience.
Assist with new operational processes, company initiatives, and operational needs during periods of growth or increased client demand.
Coordinate clinic tours for prospective families and client intake activities, service agreements, and required documentation.
Collaborate with Scheduling, Clinical Leadership, and Billing to support the transition from intake to active services and provide families with operational support.
Provide backup scheduling support, assist with schedule changes, and collaborate with Clinical Leadership to optimize schedules and continuity of care.
Coordinate onboarding for new clinic employees, including equipment, workspace, system access, and other first-day resources; partner with Human Resources, Talent Acquisition, and Clinical Leadership.
Coordinate employee appreciation, recognition, celebrations, and team-building activities; support engagement, morale, and retention.
Provide first-level operational technology support, troubleshoot clinic technology issues, and coordinate escalation to IT vendors and support teams when needed.
Manage facility maintenance, repairs, preventative maintenance, vendor services, equipment upkeep, and operational and office supply inventory.
Maintain a clean, organized, functional, and welcoming clinic; coordinate approved facility improvements and report facility concerns for timely resolution.
Maintain compliance with company policies and procedures and support HIPAA, OSHA, and applicable federal, state, and local regulatory requirements.
Assist with operational audits, compliance initiatives, emergency preparedness, workplace safety, and maintenance of operational records.
Collaborate with the Clinical Director and other departments, communicate operational updates, identify improvement opportunities, and support leadership-assigned projects and initiatives.