Intake Coordinator

Nexus Family Healing•Rochester, MN

23d•Onsite

About The Position

Nexus Family Healing is hiring a full-time Intake Coordinator for the Southeast Regional Crisis Center (SERCC) in Rochester, Minnesota. The Intake Coordinator is the primary contact for new clients and facilitates a seamless end-to-end intake process. The role coordinates client registration, admission, insurance coverage, and scheduling, while providing ongoing administrative support for the reception desk. The position is on-site and scheduled Monday through Friday, 10 a.m. to 6 p.m., for 40 hours per week. Nexus Family Healing is a national nonprofit mental health organization serving youth and families through outpatient and community mental health services, foster care, adoption, and residential treatment. The organization emphasizes diversity, equity, and inclusion.

Requirements

High school diploma or equivalent.
Demonstrated experience in a mental health or healthcare office, or equivalent experience.
Valid driver's license.
Meet state regulating agency and Home Office driving requirements.
Successfully pass a DHS background check.

Nice To Haves

Associate degree in business, office or medical or health administration, or another healthcare-related field.
Two or more years of experience in mental health office or medical office administration, including mental health or medical billing, or similar experience.
Electronic health record and healthcare billing experience may be considered in lieu of an associate degree.
Bilingual Spanish or Somali speaking.

Responsibilities

Manage client intake, referrals, and appointment scheduling in the electronic health record system.
Ensure timely assignment of credentialed therapists and accurate client data entry.
Coordinate insurance authorizations and handle medical record requests.
Support clinicians with scheduling, documentation, and discharge processes.
Provide professional front desk support, greet clients and visitors, and process payments.
Open the office and perform daily administrative tasks.
Maintain internal and external communications, reports, and meeting schedules.
Route calls and messages appropriately and escalate concerns as needed.
Assist therapists and directors with scheduling and client information.
Follow HIPAA, Medicaid, and company policies and maintain confidentiality.
Stay current on required trainings and contribute to a collaborative team environment.

Benefits

Five weeks of paid time off in the first year of employment.
Multiple health insurance coverage options.
No-cost life insurance.
Short- and long-term disability insurance.
401(k) match.
Talkspace therapy benefit for the whole family.
Hinge Health benefit for the whole family.
Carrot Fertility benefit.
Tuition assistance and training opportunities.
Advancement pathways and internal promotion.
Up to a $400 bi-weekly commute stipend for employees driving 45 or more miles one way.