Intake Coordinator

Workforce Connections, Inc. • Eau Claire, WI

3d • $49,920 - $59,259

About The Position

The Intake Coordinator is the primary point of contact for individuals entering Workforce Connections programs. The position coordinates participant eligibility, enrollment, documentation, scheduling, and program orientation to ensure timely, accurate, and consistent access to services. Working collaboratively with participants, Career Planners, Operations staff, and community partners, the Intake Coordinator supports a positive first experience and efficient program operations.

Requirements

• Strong written, verbal, and interpersonal communication skills.
• Excellent customer service, organizational, critical thinking, and problem-solving abilities.
• Ability to gather and verify information, manage multiple priorities, and communicate effectively with participants, coworkers, and community partners.
• Proficiency with Microsoft 365 and ability to learn agency software, case management systems, reporting platforms, and other position-specific applications.
• Must obtain Wisconsin Financial and Employment Planner (FEP) certification within the required timeframe and maintain certification throughout employment.
• Ability to maintain confidentiality, exercise sound judgment, and travel as needed to perform the essential functions of the position.

Nice To Haves

• Associate's degree in human services, business, customer service, education, or a related field; equivalent combinations of education and experience may be considered.
• Experience in participant intake, eligibility determination, workforce development, human services, customer service, or administrative support.

Responsibilities

• Coordinate participant intake, eligibility determination, enrollment, and program orientation.
• Gather, verify, and maintain required documentation to support accurate and timely enrollment.
• Schedule participant appointments and coordinate referrals to appropriate staff and programs.
• Monitor intake timelines and help resolve barriers that delay participant enrollment.
• Maintain accurate participant records and ensure compliance with program requirements and organizational policies.
• Collaborate with Career Planners, Operations staff, and community partners to provide a seamless participant experience.
• Perform other duties consistent with the responsibilities of the position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed