Intake Coordinator

Humana•Boca Raton, OH

16d•Hybrid

About The Position

The Intake Coordinator reviews incoming referrals and new cases, contacts patients to verify demographic, clinical, and insurance information in accordance with CMS policies and compliance standards, and enters confirmed cases into the system. The coordinator assigns cases to Registered Nurses for Start of Care (SOC) assessments and ensures that required documentation is submitted within established timeframes. The role coordinates with insurance providers to verify benefits and coverage and obtain prior authorizations when needed. It serves as a liaison among patients, clinicians, referral sources, and internal departments to support transitions into care, track authorization statuses, and address barriers to case acceptance. The position is full-time, 40 hours per week, based at the Miramar, Florida branch with a hybrid designation and an on-site commute requirement if needed. The schedule has Monday and Tuesday off; Wednesday and Thursday from 11:30 a.m. to 8:00 p.m.; Friday from 3:30 p.m. until finish; and full eight-hour days Saturday and Sunday. The role reports to the Home Health Intake Supervisor. The posted annual pay range is $39,000–$49,400.

Requirements

At least 1 year of customer service experience.
Experience with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
Competence in addressing and resolving issues that may arise during the intake process.
Bilingual English and Spanish speaker.
Passion for contributing to an organization focused on improving consumer experiences.

Nice To Haves

Experience with Wellsky/Kinnser software.
Previous work in healthcare environments such as hospitals, clinics, or home health agencies.
Experience managing patient admissions, including collecting and verifying patient information.

Responsibilities

Review incoming referrals and new cases to ensure accuracy and completeness.
Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
Enter cases into the system after information is confirmed.
Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
Track authorization statuses and follow up promptly to avoid delays in service.
Maintain organized and accurate records for incoming referrals, communications, and case assignments.
Communicate promptly with clinical leadership about barriers, missing documentation, or issues affecting case acceptance.
Provide customer service to patients, families, referral partners, and internal team members.